Dakota Johnston
Port Charlotte,FL
Summary
Over 10 years of engaging and interacting with individuals. Self motivated, proactive and confident in making independent decisions. Caring with strong communication skills. Communicates effectively and maintains strong relationships with, families and colleagues. I have drive to go above and beyond expectations and enjoy learning. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Supported Living Coach
Peters Family Supports
Port Charlotte, Florida
02.2023 - Current
- Developed individualized plans for clients based on their needs and preferences.
- Provided direct care and supervision to individuals with disabilities in a residential setting.
- Assisted with budgeting, shopping, banking and other financial tasks.
- Supported clients in developing independent living skills such as cooking, cleaning and laundry.
- Encouraged positive behavior by modeling appropriate social behaviors.
- Created meaningful relationships with clients while promoting self-advocacy skills.
- Maintained detailed records of client's progress and goals achieved.
- Participated in team meetings to discuss client's needs and plan services accordingly.
- Collaborated with case managers to ensure that client's needs were met properly.
- Provided transportation to medical appointments, recreational activities or community events.
- Monitored client's health status through regular assessments of physical condition.
- Responded promptly to any emergency situations in a professional manner.
- Ensured that all safety protocols were followed at all times.
- Implemented strategies to reduce challenging behaviors when necessary.
- Assisted clients in accessing entitlements such as Social Security Income or Supplemental Security Income.
- Engaged clients in meaningful conversations about their interests or hobbies.
- Managed load of multiple cases on consistent basis.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Front End Associate
Best Buy
Port Charlotte, FL
11.2020 - Current
- Maintained clean and clutter-free front-end area.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Resolved customer complaints and escalated worsening concerns for remediation.
Supported Living Coach
Suncoast Advanced Options
Port Charlotte, FL
02.2022 - 02.2023
- Assistance with the procurement of housing, financial management, shopping, personal care, and community connections.
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements that could be challenging.
- Helped clients set weekly goals and plan how to accomplish objectives.
- Promoted useful resources to facilitate coaching goals.
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Helped client maintain doctors appointments and schedule new doctors appointments if needed.
- Adhered to federal and state documentation mandates regarding records and file management.
- Worked with supported team and client to assess client needs and discuss collaborative options for the client.
Teacher
Charlotte County Public School-Baker Center
Punta Gorda, FL
09.2021 - 02.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Facilitates daily student routines and experiences including positioning, lifting, carrying, feeding, diapering, and toileting.
- Differentiated instruction according to student skill level.
- Develops and implements appropriate instructional plans and individualized learning experiences for infants and toddlers as prescribed by program curricula.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
- Developed lessons, activities and materials to cover required course material.
- Maintained safe, clean, and organized classroom environment.
- Instructed students individually and in groups, utilizing various teaching methods.
- Performs other duties related to the job goals directed
Resident Care Aide
Heritage Oaks Assisted Living
Port Charlotte, FL
02.2020 - 02.2022
- Assisted residents with bathing, dressing, grooming, toileting and eating activities.
- Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored infection control procedures to verify facility-wide health and safety.
- Monitored client behaviors and emotional states, reporting concerns to nurse and documenting information in files.
- Motivated clients to participate in new activities to broaden skills.
- Maintained clean and sanitary living environment for residents.
- Communicated with residents, family members and other team members to provide updates and offer guidance.
Team Leader
Mcdonalds
Port Charlotte, FL
07.2019 - 02.2021
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Followed staffing strategies to achieve production goals.
- Explained goals and expectations required of trainees.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Followed company safety standards for food quality and sanitation procedures.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and communicated clearly to confirm each order.
- Worked with teammates and openly invited coaching from management team.
Customer Service Associate
Best Buy
Port Charlotte, FL
11.2012 - 11.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts
- Upheld strict quality control policies and procedures during customer interactions.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL12.2021
Culinary Arts
Charlotte Technical College
Port Charlotte, FL05.2011
Skills
- Differentiated learning techniques
- Behavioral/cognitive skills development
- Organizational Management
- Interactive teaching/learning
- Flexible and adaptive
- Safety Awareness
- Attention to Detail
- Active Listening
References
References available upon request.
Timeline
Supported Living Coach
Peters Family Supports
02.2023 - Current
Supported Living Coach
Suncoast Advanced Options
02.2022 - 02.2023
Teacher
Charlotte County Public School-Baker Center
09.2021 - 02.2022
Front End Associate
Best Buy
11.2020 - Current
Resident Care Aide
Heritage Oaks Assisted Living
02.2020 - 02.2022
Team Leader
Mcdonalds
07.2019 - 02.2021
Customer Service Associate
Best Buy
11.2012 - 11.2019
Bachelor of Arts - Psychology
Florida Gulf Coast University
Culinary Arts
Charlotte Technical College
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