
With expertise in financial analysis and reporting, strategic planning, and team leadership. Possessing 3 years of experience as a Leasing Agent and Community Ambassador, and proven track record of driving results and delivering exceptional customer service. I was able achieve $500,000 in sales in a single week, demonstrating ability to manage complex financial data and make data-driven decisions. Additionally, experience in handling delinquency and eviction procedures, as well as expertise in budgeting, has equipped me with the skills needed to optimize financial performance and ensure regulatory compliance. Leadership, communication, and collaboration skills have enabled me to effectively manage teams and work cross-functionally with stakeholders to achieve organizational goals. As a New Development Leasing Specialist with a proven track record in financial analysis, strategic planning, and team leadership. Leveraging 3 years of experience as a Leasing Agent and Community Ambassador, I have successfully transitioned into the role of a Development Leasing Specialist, taking on responsibilities that include monthly MMP management, budgeting, event planning, and social media follower acquisition.
Notable achievements within the first two months of our lease launch include driving occupancy rates to nearly 20% of total capacity for our new development. My leadership and collaboration skills have played a pivotal role in overseeing leasing interns' training, managing the day-to-day operations of the leasing dashboard, and implementing effective outreach marketing strategies. Through innovative training meetings within our leadership group, I have honed my leadership skills and applied them to enhance team performance.
Consistently provide excellent customer service and effectively handle customer complaints and inquiries.
Skilled in operating cash registers and processing transactions with accuracy and efficiency.
Able to prioritize tasks, manage time effectively, and handle multiple orders at once in a fast-paced environment.
Work well with others and collaborate with team members to ensure smooth operations and excellent customer service.
Meticulous and committed to following recipes accurately and maintaining quality standards in drink preparation and food handling.
Learned special recipe items and seasonal offerings to best meet customer needs.
Provide exceptional customer service and ensure a positive dining experience for customers by being friendly, attentive, and communicative.
Set up tables, arrange place settings, and manage multiple tables at once while taking care of needs of multiple tables simultaneously.
Skilled in recommending menu items, specials, and add-ons to customers to increase revenue for the restaurant.
Process payments accurately, handle cash with precision, and use POS systems efficiently.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Actively market and advertise vacancies, conduct property tours, and respond to inquiries from potential tenants.
Screen potential tenants by conducting credit and background checks, verifying employment and income, and checking rental references.
Negotiate lease terms and conditions with tenants, including rent amount, security deposit, lease start and end dates, and other lease-related details.
Prepare lease agreements and other necessary paperwork, ensure all necessary documents are signed and filed, and handle lease renewals and lease terminations.
Maintain positive relationships with tenants, addressing their concerns, handling maintenance requests, and ensuring their satisfaction for the property.
Maintain accurate records of lease agreements, rental payments, and maintenance requests, and ensure compliance with relevant laws and regulations.
Conduct thorough cleaning of the rental unit, including floors, walls, appliances, and fixtures. Responsible for painting walls and ceilings as needed.
Check safety systems in the unit, such as smoke detectors, carbon monoxide detectors, and fire extinguishers, to ensure they are in good working order and comply with regulations.
replace outdated or faulty fixtures and appliances in the unit, such as light fixtures, faucets, and refrigerators.
Inspect the unit for signs of pests, such as insects or rodents, and take appropriate measures to eliminate them if necessary.
Maintain proper documentation of all work performed in the unit, including repairs, maintenance, and cleaning, to ensure proper record-keeping.
Developed and executed successful marketing strategies to attract prospective tenants in a college town.
Responded to tenant inquiries and concerns, resolved disputes, and maintained positive relationships with tenants.
Assisted in financial aspects of property management, including rent collection, lease renewals, and accounting procedures. Managed the property's marketing budget and ensured that financial records were accurate and up-to-date.
Ensured that the rental properties complied with all relevant laws and regulations, including fair housing laws and local zoning ordinances.
Demonstrated effective management of delinquent accounts, resulting in a significant reduction in overdue rent payments and timely resolution of outstanding balances.
Successfully resolved tenant issues related to non-payment of rent and lease violations, following all applicable laws and regulations and ensuring that all parties were treated fairly and respectfully.
Utilized effective communication and negotiation skills to resolve tenant issues related to rent payments and lease violations, resulting in positive outcomes for both the tenant and the property management team.
Maintained accurate and up-to-date records related to delinquent accounts and lease violations, ensuring compliance with all applicable laws and regulations.
Financial analysis and reporting
Strategic planning and decision-making
Business acumen
Leadership and management
Communication and collaboration
Technology proficiency
Regulatory compliance
Marion Clarke
Area Manager
(424) 344-0719
Casey Mclntyre
Property Manager
(208) 310-1179
Carson Hull
Property Manager
(503) 964-1393
Brandon Dempsey
Assistant Manager
(971) 678-5644