Dakota Kolacek
San Antonio
Summary
Experienced with handling customer inquiries and resolving issues. Utilizes communication and problem-solving skills to enhance customer satisfaction. Knowledge of adapting to dynamic work environments and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Lead Bartender
La Cantera Resort & Spa
05.2025 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Registered Behavior Technician
Behavior Frontiers
10.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Registered Behavior Technician
Behavior Frontiers
10.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Server, Bartender, Assistant Manager
Texas Roadhouse
08.2022 - 12.2024
- Led front-of-house operations, ensuring smooth service and a welcoming atmosphere.
- Analyzed staff performance and provided coaching to improve team effectiveness and guest experiences.
- Applied customer psychology to drive repeat business and resolve challenges quickly and professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server, Bartender, Assistant Manager
Texas Roadhouse
08.2022 - 12.2024
- Led front-of-house operations, ensuring smooth service and a welcoming atmosphere.
- Analyzed staff performance and provided coaching to improve team effectiveness and guest experiences.
- Applied customer psychology to drive repeat business and resolve challenges quickly and professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender, Server, Trainer
Texas Roadhouse
11.2023 - 12.2024
- Delivered exceptional customer service in a high-volume, fast-paced environment, enhancing guest satisfaction using psychological insights.
- Trained and mentored new staff, utilizing behavioral reinforcement techniques to promote team success.
- Managed conflict and stressful situations with a calm, solutions-focused approach.
Bartender, Server, Trainer
Texas Roadhouse
11.2023 - 12.2024
- Delivered exceptional customer service in a high-volume, fast-paced environment, enhancing guest satisfaction using psychological insights.
- Trained and mentored new staff, utilizing behavioral reinforcement techniques to promote team success.
- Managed conflict and stressful situations with a calm, solutions-focused approach.
Server
Oasis Outback
01.2021 - 07.2022
- Built rapport with guests using active listening and clear communication.
- Managed high-volume service periods efficiently while maintaining high standards of hospitality.
- Collaborated with team members to ensure consistent and quality service.
Education
Bachelor’s of Science - Psychology
Texas A&M University - San Antonio
05-2025
Skills
- Client relationship building
- Customer satisfaction measurement
- Teamwork and collaboration
- Time management
- Calm and professional under pressure
- Reliability
- Computer skills
- Multitasking Abilities
Timeline
Lead Bartender
La Cantera Resort & Spa
05.2025 - Current
Registered Behavior Technician
Behavior Frontiers
10.2024 - Current
Registered Behavior Technician
Behavior Frontiers
10.2024 - Current
Bartender, Server, Trainer
Texas Roadhouse
11.2023 - 12.2024
Bartender, Server, Trainer
Texas Roadhouse
11.2023 - 12.2024
Server, Bartender, Assistant Manager
Texas Roadhouse
08.2022 - 12.2024
Server, Bartender, Assistant Manager
Texas Roadhouse
08.2022 - 12.2024
Server
Oasis Outback
01.2021 - 07.2022
Bachelor’s of Science - Psychology
Texas A&M University - San Antonio
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