Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dakota Koonce

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Enhanced customer satisfaction through tailored product demonstrations and effective training. Recognized for streamlining inventory processes, showcasing strong attention to detail and adaptability in fast-paced environments. Committed to fostering teamwork, driving sales growth, and further development of professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Task Associate

Ulta Beauty Inc.
08.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained
  • Facilitated training sessions for new employees, ensuring smooth onboarding process
  • Increased sales by customizing pitches to address specific client needs and concerns
  • Conducted detailed market research to identify emerging trends, influencing product development direction
  • Increased customer satisfaction with thorough product demonstrations and personalized advice
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Used in-store system to locate inventory and place special orders for customers
  • Monitored customers for signs of security concerns and escalated issues to management
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment

Service Leader

Chipotle
07.2022 - 08.2024
  • Maintained a clean, safe, and organized environment that ensured compliance with food safety standards
  • Supervised and trained employees on company policies and exceptional customer service
  • Monitored sales and guest satisfaction through surveys, online metrics, and in-store waste analytics
  • Implemented cost-saving measures in areas such as portion control and frequent inspections of deliveries, leading to increased profitability for the business and guaranteeing rapid recall when necessary
  • Ensured proper functioning and maintenance of equipment
  • Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible
  • Promoted teamwork within the crew, leading to improved collaboration and greater overall effectiveness

Education

High School Diploma -

John F. Kennedy High School, Chicago, IL, US
Chicago, IL
06-2022

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Complex Problem-solving
  • Adaptability and flexibility
  • Team leadership
  • Employee training and development
  • Task delegation
  • Workplace safety

Certification

ServSafe: Food Protection Manager

Languages

English
Native or Bilingual

Timeline

Task Associate

Ulta Beauty Inc.
08.2024 - Current

Service Leader

Chipotle
07.2022 - 08.2024

High School Diploma -

John F. Kennedy High School, Chicago, IL, US

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