Summary
Overview
Work History
Education
Skills
References
Timeline
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NICHOLAS W. KRAVELICK

Bethlehem,PA

Summary

Versatile and results-driven professional with over 10 years of experience in HVAC-R service, military medical operations, and customer service. Proven track record in technical problem-solving, sales, and emergency response. Seeking a challenging role that leverages my diverse skill set in a fast-paced environment committed to excellent customer service and employee growth.

Overview

12
12
years of professional experience

Work History

HVAC-R Service Technician

UGI HVAC Enterprise
Whitehall, USA
03.2019 - Current
  • Diagnose and resolve complex HVAC and refrigeration system malfunctions, ensuring optimal performance and customer satisfaction.
  • Maintain meticulous records of work activities, time, materials, and resolved issues on work orders for accurate tracking and billing.
  • Collaborate closely with customers to identify root causes of malfunctions and provide efficient, cost-effective solutions.
  • Consistently achieve top sales numbers, driving team revenue through effective upselling and cross-selling strategies.
  • Educate customers on energy-efficient equipment options, explaining features and costs to facilitate informed purchasing decisions.

Combat Medic (68W)

United States Army Medical Command
, USA
03.2013 - 03.2021
  • Provided critical emergency medical care in high-stress environments, demonstrating expertise in patient handling and transportation.
  • Conducted comprehensive patient assessments, gathering vital health information to inform treatment decisions.
  • Applied advanced medical techniques and equipment in accordance with military and medical protocols to treat various conditions.
  • Maintained up-to-date certifications through regular training, ensuring readiness for diverse medical scenarios.
  • Coordinated effectively with treatment center personnel, ensuring seamless transfer of patient information and continuity of care.

Equipment Associate/ 5S Manager

United Rentals Trench Safety
Quakertown, USA
11.2017 - 03.2019
  • Assembled and disassembled equipment in strict compliance with United Rentals' Safety Regulations, ensuring operational safety and efficiency.
  • Assisted with equipment deliveries and preparation, maintaining high standards of readiness for rental inventory.
  • Performed regular inspections and maintenance checks on rental equipment to guarantee optimal working condition and serviceability.
  • Cultivated strong customer relationships, enhancing business reputation through positive interactions and professional service.
  • Implemented and managed 5S standards across the shop, yard, and company vehicles, significantly improving organization and cleanliness.
  • Actively listened to customer requirements, offering tailored product suggestions to meet their specific needs and preferences.

Education

No Degree - Accounting And Business Management

DeSales University
Center Valley, PA

Skills

  • Effective Communication
  • Collaborative Team Player
  • Customer-Centric Approach
  • Resilience and Tenacity
  • Adaptability
  • Time Management
  • Customer Relationship Management
  • Problem-solving and issue resolution

References

References available upon request.

Timeline

HVAC-R Service Technician

UGI HVAC Enterprise
03.2019 - Current

Equipment Associate/ 5S Manager

United Rentals Trench Safety
11.2017 - 03.2019

Combat Medic (68W)

United States Army Medical Command
03.2013 - 03.2021

No Degree - Accounting And Business Management

DeSales University

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NICHOLAS W. KRAVELICK