Dakota Lennen
Wichita
Summary
Dynamic and reliable professional with extensive experience in customer service at Gupton Pet Care Center. Proven ability to enhance customer engagement and satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining organized environments, consistently delivering exceptional service while training new team members to uphold high standards.
Overview
6
6
years of professional experience
Work History
Retail Worker and Kennel Tech
Gupton Pet Care Center
08.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Feeding and watering animals
- Maintaining clean and safe kennel areas
Snack Bar Attendant and Youth Coach
Seneca Bowl
06.2019 - 12.2024
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Consistently provided friendly service to promote better customer engagement.
- Used cash register to tender change and process cash and credit card payments.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Guided Youth Bowlers on the path of bowling.
Education
High School Diploma -
Haysville Campus High School
Wichita, KS05-2021
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Store cleaning
- Merchandise display
- Problem-solving
Timeline
Retail Worker and Kennel Tech
Gupton Pet Care Center
08.2023 - Current
Snack Bar Attendant and Youth Coach
Seneca Bowl
06.2019 - 12.2024
High School Diploma -
Haysville Campus High School
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