DAKOTA LUCAS
Nowata
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. A history of customer service and front desk experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Care Staff Member
A New Leaf Inc
07.2024 - Current
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Remained alert to problems or health issues of clients and competently responded.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Stayed current on best practices within the direct care field through ongoing professional development opportunities and trainings.
- Completed regular check-ins and progress report for each client.
Sales Associate
IBC Bank
01.2019 - 12.2019
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Open new accounts, loan payments, making deposits, cashing checks, checking endorsement on check is done correctly
- Meeting the core values everyday along with following HIPPA guidelines
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Opening and closing branch
Central Service DIST LUM Tech
St. John Hospital and Medical Center
03.2015 - 09.2016
- Monitored expiration dates on products and disposed of expired goods appropriately.
- Performed routine maintenance tasks on central service equipment as required by manufacturer's instructions.
- Identified defective or damaged items and reported them to supervisor for repair or replacement.
- Inspected medical equipment for proper functioning prior to use.
- Cleaned work areas daily and maintained a safe environment by adhering to departmental policies.
- Conducted quality assurance checks on sterilized items before releasing them from Central Services area.
- Maintained accurate records of all processed items in the computer system.
- Maintained compliance with regulatory standards related to infection control practices.
- Assisted with inventory control activities such as ordering, stocking, and restocking supplies.
- Performed decontamination, cleaning, and sterilization of instruments and equipment according to established protocols.
- Followed safety precautions when handling hazardous materials.
- Responded quickly and effectively to customer inquiries or complaints about product performance.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
- Installed and set up medical equipment with necessary hand tools.
- Stocked crash carts with appropriate medical supplies.
- Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
- Filled verbal and written requests for items based on daily or individual requisition.
- Managing front desk and answering phone
Sales Associate
Dollar General Store
02.2014 - 03.2015
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
Education
MAT Certification -
A New Leaf Inc.
Owasso, OK08-2024
Phlebotomy Certification - Phlebotomy
Tri County Technology Center
Bartlesville, OK10-2023
BLS CERTIFICARION - BLS
American Red Cross
07-2023
CPR CERTIFICATION - CPR
AMERICAN RED CROSS
07-2023
High School Diploma -
Nowata High School
Nowata, OK05-2014
Skills
- Upselling
- Inventory Control
- Payment Processing
- Exceptional customer service
- Meeting deadlines
- Goal-Oriented
- Energetic self-starter
- Merchandise Display
- Cash Handling Accuracy
- Stocking and Receiving
- Multi-tasking strength
- Teamwork and Collaboration
- Outgoing Personality
- Problem-Solving
- Excellent communication skills
- Reliable and punctual
- Fast typing and accuracy
- Medication monitoring
- Social skills
- Appointment management
- Medication organization
- Family engagement
- Client documentation
Certification
- PHLEBOTOMY CERTIFICATION OCTOBER 2023
- BLS CERTIFICATION JULY 2023
- CPR CERTIFICATION JULY 2023
Timeline
Direct Care Staff Member
A New Leaf Inc
07.2024 - Current
Sales Associate
IBC Bank
01.2019 - 12.2019
Central Service DIST LUM Tech
St. John Hospital and Medical Center
03.2015 - 09.2016
Sales Associate
Dollar General Store
02.2014 - 03.2015
Phlebotomy Certification - Phlebotomy
Tri County Technology Center
BLS CERTIFICARION - BLS
American Red Cross
CPR CERTIFICATION - CPR
AMERICAN RED CROSS
High School Diploma -
Nowata High School
MAT Certification -
A New Leaf Inc.
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