Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dakota Mason

Yadkinville,NC

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Coordinator

Trimark Food Corp.
Winston-Salem, NC
06.2024 - 11.2024
  • My most recent role was as a project manager at Trimark, where I was in charge of helping customers by selling products, entering them into the order system, and assisting with projects when labor was needed for installation.

Project Support Professional

Lowes
10.2021 - 06.2024
  • Here, at Lowes, I work as a project coordinator for the installation support team.
  • My primary duties at this position are to receive calls from customers and Providers assisting them in scheduling, coordinating install and delivery dates, and assisting in any labor issues that come up during the install process.
  • I also work with the stores and vendors all across Florida to ensure we provide quick and excellent service to all of our installation customers.

Customer Service Specialist

Southland Transportation Company
10.2020 - 10.2021
  • I worked at Southland Transportation for a little under a year.
  • Here I was listed as a customer service specialist.
  • My job included working with large companies to facilitate and schedule shipments from our trucks.
  • I also gained experience with brokering, as I would work with other transportation services to schedule our drivers to haul their products.
  • My day to day work included taking calls to help locate and schedule our drivers deliveries and answering emails to help collect new business for our team.

Manager/Shift Leader

Papa’s Pizza To-Go
05.2016 - 10.2020
  • My job here started as a cook/delivery driver.
  • I quickly moved up the ladder and was eventually named a General manager of the branch.
  • During my time as a manager my responsibilities included, opening and closing the restaurant.
  • Managing and ordering inventory, creating and distributing schedules, as well as being in charge of the books/money inventory.
  • I also gained experience working with vendors to get the product for the restaurant at the lowest price.

Education

High School Diploma -

Forbush High School
East Bend, NC
01.2016

Skills

  • General management
  • Proficient with computers
  • Customer service
  • Product sales
  • Adobe applications
  • Microsoft programs
  • Inventory
  • Communication skills
  • Project management
  • Coordination of deliveries
  • Data management
  • Advanced mathematics
  • High work ethic
  • Team management
  • Proficiency in Excel
  • Attention to detail
  • Organization
  • Quick learner
  • Decision-making
  • Proficiency in IMS

Certification

  • Accident and Health Insurance License, acquired in March 2025
  • Microsoft Excel Certification
  • Microsoft Word Certification

Timeline

Project Coordinator

Trimark Food Corp.
06.2024 - 11.2024

Project Support Professional

Lowes
10.2021 - 06.2024

Customer Service Specialist

Southland Transportation Company
10.2020 - 10.2021

Manager/Shift Leader

Papa’s Pizza To-Go
05.2016 - 10.2020

High School Diploma -

Forbush High School

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Dakota Mason