Dakota McDowell
Summary
Developed strong communication and problem-solving skills in customer-focused environment. Proven ability to manage and resolve diverse issues while maintaining high satisfaction levels. Seeking to transition into new field where these transferable skills can be effectively utilized.
Overview
1
1
year of professional experience
Work History
Coordinator of Special Programs
Maryland department of health- Maryland Corps Service year Option
09.2024 - Current
- At the Maryland Department of Health I'm in charge of triaging emails, monitoring test results and assigning tests
- Sending out emails and attending meetings
- Day to Day work with Microsoft and Google
- Ensured compliance with federal, state, and local regulations by maintaining detailed records of all program activities.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored progress of individual participants throughout their involvement in special programs tracking their achievements as well as any areas requiring improvement or additional support.
Mise and Salad
Honeygrow
04.2024 - 09.2024
- During my time at honeygrow I was in charge of making dishes in a timely fashion and keeping a clean work place
- I was cross trained on several positions that helped me grow more knowledge in the work force
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Great service Representative
Mission BBQ
11.2023 - 04.2024
- I was cross trained and a Certified trainer
- I was awarded teammate of the month and continued to thrive
- Assisted in resolving inquiries and complaints to improve customer experience.
- Provided assistance to customers, enhancing service satisfaction.
- Resolved customer issues, fostering positive interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Dulaney High School
05.2024
Skills
- Money handling
- Time management
- Customer service
- Cleaning and Maintenance
- Problem-solving
- Multitasking
- Attention to detail
- Projects
- Active listening
- Organizing files
- Decision-making
- Microsoft office
- Adaptability and flexibility
- Staff training
- Effective communication
- Teamwork and collaboration
- Professionalism
Timeline
Coordinator of Special Programs
Maryland department of health- Maryland Corps Service year Option
09.2024 - Current
Mise and Salad
Honeygrow
04.2024 - 09.2024
Great service Representative
Mission BBQ
11.2023 - 04.2024
High School Diploma -
Dulaney High School
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