Dakota McDowell
Summary
Developed strong communication and problem-solving skills in customer-focused environment. Proven ability to manage and resolve diverse issues while maintaining high satisfaction levels. Seeking to transition into new field where these transferable skills can be effectively utilized.
Overview
1
1
year of professional experience
Work History
Coordinator of Special Programs
Maryland department of health- Maryland Corps Service year Option
Baltimore, USA
09.2024 - Current
- At the Maryland Department of Health I'm in charge of triaging emails, monitoring test results and assigning tests
- Sending out emails and attending meetings
- Day to Day work with Microsoft and Google
- Ensured compliance with federal, state, and local regulations by maintaining detailed records of all program activities.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored progress of individual participants throughout their involvement in special programs tracking their achievements as well as any areas requiring improvement or additional support.
Mise and Salad
Honeygrow
Hunt Valley, USA
04.2024 - 09.2024
- During my time at honeygrow I was in charge of making dishes in a timely fashion and keeping a clean work place
- I was cross trained on several positions that helped me grow more knowledge in the work force
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Great service Representative
Mission BBQ
Hunt Valley, USA
11.2023 - 04.2024
- I was cross trained and a Certified trainer
- I was awarded teammate of the month and continued to thrive
- Assisted in resolving inquiries and complaints to improve customer experience.
- Provided assistance to customers, enhancing service satisfaction.
- Resolved customer issues, fostering positive interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Dulaney High School
05.2024
Skills
- Money handling
- Time management
- Customer service
- Cleaning and Maintenance
- Problem-solving
- Multitasking
- Attention to detail
- Projects
- Active listening
- Organizing files
- Decision-making
- Microsoft office
- Adaptability and flexibility
- Staff training
- Effective communication
- Teamwork and collaboration
- Professionalism
Timeline
Coordinator of Special Programs
Maryland department of health- Maryland Corps Service year Option
09.2024 - Current
Mise and Salad
Honeygrow
04.2024 - 09.2024
Great service Representative
Mission BBQ
11.2023 - 04.2024
High School Diploma -
Dulaney High School