Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakota McManus

Hattiesburg,MS

Summary

Professional, prepared leader with experience in driving operational success and fostering team collaboration. Skilled in strategic planning, problem-solving, and effective communication. Known for adaptability and delivering results in dynamic environments. Effective at motivating teams and managing changing priorities to achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Manager Trainee

Towerloan
07.2024 - 09.2025
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Examined customer loan applications for loan approvals and denials.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Maintained strict confidentiality of client information.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Assistant Manager

SKECHERS Factory Outlet
07.2022 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Co-Manager

Journeys Kidz
11.2020 - 08.2021
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Facilitated change management activities for department and staff of 15 individuals

Carhop/Crew Member

Sonic
03.2018 - 09.2020
  • Collaborated with team members to complete orders.
  • Adhered to company safety standards, including sanitary and safety procedures.
  • Observed customer purchases in line and differentiated between standard portions.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Resolved customer problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving product and service issues.

Education

High School Diploma -

Mendenhall High School
Mendenhall, MS
05.2020

Skills

  • Performance improvement
  • Sales expertise
  • Product promotion
  • Customer engagement
  • Cash Handling
  • Strategic selling
  • Staff training/development
  • Recruitment
  • Conflict Resolution
  • Team leadership
  • Credit analysis
  • Loan servicing

Timeline

Manager Trainee

Towerloan
07.2024 - 09.2025

Assistant Manager

SKECHERS Factory Outlet
07.2022 - 06.2024

Co-Manager

Journeys Kidz
11.2020 - 08.2021

Carhop/Crew Member

Sonic
03.2018 - 09.2020

High School Diploma -

Mendenhall High School

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