Summary
Work History
Education
Skills
Timeline
Generic

Dakota Morgan

Radcliff,KY

Summary

Versatile and dynamic, I excel in environments requiring the ability to effectively prioritize and juggle multiple concurrent tasks as demonstrated at Akebono Brake. Skilled in customer service and quality control, I significantly enhance service delivery and customer satisfaction through expert problem-solving and relationship building, contributing to a positive company reputation.

Work History

Customer Service Crew Member

Wendy's
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
  • Maintained a clean and organized work environment to ensure optimal service delivery.
  • Reduced wait times with effective communication between customers and staff members.
  • Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
  • Contributed to positive company reputation by delivering exceptional service experiences for customers.

Operator, Quality Inspector

Quest
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Part Assembler

Akebono Brake
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
  • Maintained a clean and organized work environment to ensure optimal service delivery.
  • Reduced wait times with effective communication between customers and staff members.
  • Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
  • Contributed to positive company reputation by delivering exceptional service experiences for customers.

Education

GED
Radcliff, KY
08.2020

Skills

  • Customer focus
  • Complaint handling
  • De-escalation techniques
  • Typing speed
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Shipping and receiving
  • Active listening
  • Money handling
  • Decision-making
  • Problem resolution
  • Relationship building
  • Shipping procedures
  • Team development
  • Quality control

Timeline

Customer Service Crew Member

Wendy's

Operator, Quality Inspector

Quest

Part Assembler

Akebono Brake

GED

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Dakota Morgan