Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dakota Moses

Coeur D'Alene,ID

Summary

Adept at elevating customer experiences, I leveraged my problem-solving and outstanding communication skills at Say Yes to enhance store operations and customer satisfaction. My expertise in customer service management and promotional planning significantly contributed to business growth, demonstrating a proven track record of achievements beyond daily tasks.

Overview

2
2
years of professional experience

Work History

Store Manager

Say Yes
02.2024 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Facilitated business collaborations and outreach.
  • Managed social media accounts, and assisted in content creation and marketing.

Bridal Specialist

Petals And Promises Bridal
08.2022 - 06.2023
  • Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
  • Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.

Customer Service Specialist

Broadway Dance Center
04.2022 - 08.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Education

Certificate of Technical Studies - Cosmetology

Paul Mitchell The School
Spokane, WA
11-2024

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Outstanding communication skills
  • Policies and procedures
  • Promotional planning
  • Partnership building
  • Customer feedback analysis

Interests

  • Fundraising Events
  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Store Manager

Say Yes
02.2024 - 08.2024

Bridal Specialist

Petals And Promises Bridal
08.2022 - 06.2023

Customer Service Specialist

Broadway Dance Center
04.2022 - 08.2022

Certificate of Technical Studies - Cosmetology

Paul Mitchell The School

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Dakota Moses