Dakota Nelson
Earling
Summary
Dynamic professional with a proven track record in customer service and relationship building at Dollar General Market. Skilled in inventory management and problem-solving, I enhanced customer experiences and developed a loyal clientele. Committed to operational efficiency and fostering positive team environments, I excel in fast-paced settings while ensuring compliance and quality.
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dollar General Market
01.2025 - Current
- Assisted in managing daily store operations and ensuring adherence to company policies.
- Supported inventory management through accurate stock counts and reorder processes.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team to maintain clean, organized sales floor and stockroom areas.
- Enhanced customer shopping experience by addressing inquiries and resolving issues promptly.
- Monitored cash handling processes to ensure compliance with security measures and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Front Desk Receptionist
Motel 6 Hotel
09.2022 - 01.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room reservations using property management system for optimal occupancy.
- Assisted in training new staff on hotel policies and front desk procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained accurate records of guest information and billing details for smooth transactions.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Dog Caretaker
Shelby County Animal Rescue
10.2022 - 04.2023
- Supervised daily care routines for diverse dog breeds, ensuring safety and well-being.
- Developed and implemented effective feeding schedules to meet individual dietary needs.
- Administered medications and treatments as directed by veterinarians, maintaining health records.
- Coordinated playgroups to promote socialization among dogs, reducing anxiety and improving behavior.
- Monitored environmental conditions to maintain a clean and safe facility for all pets.
- Enhanced facility cleanliness, minimizing risk of disease transmission among dogs in the facility.
Education
High School Diploma -
Burke High School
Omaha, NE05-2020
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Relationship building and management
- Issue resolution
- Inventory counting
- Flexible schedule
Timeline
Assistant Store Manager
Dollar General Market
01.2025 - Current
Dog Caretaker
Shelby County Animal Rescue
10.2022 - 04.2023
Front Desk Receptionist
Motel 6 Hotel
09.2022 - 01.2025
High School Diploma -
Burke High School