Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dakota Osborne

Natalia,TX

Summary

Background includes tree removal , equipment maintenance ,management,customer service and recordkeeping. Organized and forward-thinking service professional with a flexible and motivational management style. , Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Groundsman/Tree Trimmer

Boyers Tree Service
03.2023 - 09.2023
  • Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
  • Collaborated effectively with fellow groundsmen to complete projects efficiently and maintain high-quality standard.
  • Reduced potential hazards by identifying and removing damaged or diseased limbs promptly.
  • Safeguarded surrounding property with careful planning and attention to detail during tree removal projects.
  • Streamlined work processes for increased efficiency, implementing best practices for tree trimming and removals.
  • Maintained a high level of customer satisfaction by completing jobs on time and within budget constraints.
  • Provided clients with expert advice on proper tree care, helping them make informed decisions about their landscape management needs.
  • Demonstrated strong communication skills when interacting with clients, addressing questions or concerns regarding the tree trimming process.
  • Mitigated risks associated with hazardous trees near power lines through close collaboration with utility companies during removal operations.
  • Exceeded client expectations while maintaining the highest safety standards during tree trimming and removal projects.
  • Prepped trimming tools by sharpening shears, grinders, and saw teeth.
  • Limbed and pruned variety of tree species.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Upheld company reputation by adhering to all safety guidelines and regulations during daily tasks.
  • Collaborated effectively with fellow groundsmen to complete projects efficiently and maintain high-quality standards.
  • Operated shredding and chipping equipment and fed limbs and brush into machines.
  • managed over 15 job calls a day from perspective customers.

Management Associate

Pizza Hut
08.2021 - 09.2022
    • Streamlined operations by implementing efficient management strategies and workflow processes.
    • Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
    • Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
    • Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
    • Increased profitability by identifying cost-saving opportunities and implementing budget controls.
    • Drove process improvements through regular evaluation of existing systems, policies, and procedures.
    • Led project teams successfully from inception to completion within the given timeframes and budgets.
    • Ensured timely delivery of high-quality services by setting clear expectations and monitoring progress closely.
    • Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
    • Boosted sales performance with strategic planning efforts focused on improving market penetration and expanding customer base.
    • Oversaw training and onboarding process for all newly hired employees.

Ground Supervisor

Arbor Tree
08.2018 - 09.2021
    • Skilled at working independently and collaboratively in a team environment.
    • Self-motivated, with a strong sense of personal responsibility.
    • Proven ability to learn quickly and adapt to new situations.
    • Worked well in a team setting, providing support and guidance.
    • Worked effectively in fast-paced environments.
    • Managed time efficiently in order to complete all tasks within deadlines.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Excellent communication skills, both verbal and written.
    • Passionate about learning and committed to continual improvement.
    • Strengthened communication skills through regular interactions with others.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Worked flexible hours across night, weekend and holiday shifts.

Maintenance Technician

Wyndham Hotel
04.2016 - 05.2017
    • Improved equipment functionality by conducting regular maintenance checks and repairs.
    • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
    • Enhanced safety measures by performing routine inspections and identifying potential hazards.
    • Boosted overall productivity with timely preventive maintenance on key equipment.
    • Ensured smoother operations, maintaining accurate records of all maintenance activities.
    • Trained new employees on proper use and care of tools, machinery, and safety protocols.
    • Achieved increased reliability through consistent adherence to manufacturer''s guidelines for equipment maintenance.
    • Installed new locks, door handles, and door closers.
    • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
    • Repaired and replaced pumps, valves and motors.

Walmart Mod Team Lead

Walmart
04.2015 - 04.2016
    • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
    • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
    • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
    • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
    • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
    • Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
    • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
    • Coached team members in techniques necessary to complete job tasks.
    • Directed and supervised team of 5 engaged in successfully executing a modular floor plan.

Subway Manager

SUBWAY®Restaurants
09.2014 - 09.2015
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

McDonald's

Moore Co
10.2013 - 12.2014
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

GED -

Greenfield-Central Learning Center
Greenfield, IN
05.2012

EPA Certification - HVAC Installation And Repair

STVT College
San Antonio, TX
10.2024

Skills

  • Grounds Maintenance
  • Heavy Machinery
  • Tree Trimming and Cutting Branches
  • Customer Service and Assistance
  • Strategic Planning
  • Adaptability
  • Resource Allocation
  • Conflict Resolution
  • Time Management
  • Customer Service
  • Problem Solving
  • Staff Training
  • Cost Control

Certification

-endorsement to be able to drive trucks 26000lbs or less with hazard placard.

-epa 608

Timeline

Groundsman/Tree Trimmer

Boyers Tree Service
03.2023 - 09.2023

Management Associate

Pizza Hut
08.2021 - 09.2022

Ground Supervisor

Arbor Tree
08.2018 - 09.2021

Maintenance Technician

Wyndham Hotel
04.2016 - 05.2017

Walmart Mod Team Lead

Walmart
04.2015 - 04.2016

Subway Manager

SUBWAY®Restaurants
09.2014 - 09.2015

McDonald's

Moore Co
10.2013 - 12.2014

GED -

Greenfield-Central Learning Center

EPA Certification - HVAC Installation And Repair

STVT College

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Dakota Osborne