Dakota Padier
Billings,MT
Summary
Versatile professional with certifications in Innovation Leadership, Change Management, and Project Management (PMP). Licensed Insurance Producer with experience in healthcare, hospitality, and manufacturing industries. Skilled in data analysis, SQL, and Tableau visualization. Expertise includes crisis intervention, case management, and adherence to cGMP standards. Proficient in Microsoft Office Suite with a strong background in customer service, medical billing, and process improvement.
Overview
8
8
years of professional experience
Work History
Overnight Rehabilitation Technician
Rimrock Foundation
04.2024 - Current
- Assisted in development and modification of patient care plans for better health results.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Coordinated scheduling and documentation for multiple caseloads, streamlining administrative processes within the department.
- Documented each patient case with updates in computer system.
Licensed Insurance Producer / Independent Contractor
Symmetry Financial Group
03.2024 - Current
- Provide customers with tailored insurance products from multiple agencies
- Conduct field service underwriting for insurance policies
- Represent insurance companies and applicants during the application process
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Improved operational efficiency by identifying areas for improvement and implementing process enhancements to increase productivity.
- Developed comprehensive knowledge of various insurance products, enabling more informed recommendations to clients based on their needs.
- Fulfill fiduciary responsibilities in accordance with NAIC, state, and federal laws
Overnight Custodian
Rocky Mountain College
02.2022 - 04.2024
- Developed strong relationships with daytime staff, facilitating clear communication about ongoing maintenance needs or concerns.
- Streamlined cleaning processes for increased efficiency and reduced labor costs.
- Demonstrated flexibility in adjusting to changing priorities and additional tasks as needed during overnight shifts.
- Increased security within the facility through regular monitoring of access points during overnight shifts.
- Performed deep-cleaning tasks such as carpet extraction, floor refinishing or window washing as part of scheduled preventative maintenance programs.
Night Auditor
InterMountain Management, LLC
01.2022 - 02.2022
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Implemented guest feedback system for nighttime services, gathering valuable insights for service enhancements.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
Houseman/Housekeeper/Laundry Attendant
InterMountain Management
05.2021 - 01.2022
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
Mental Health Worker/EMR/Billing Consultant
South Central Montana Regional Mental Health Center
12.2019 - 05.2021
- Monitored client progress and provided feedback to families and treatment team members.
- Provided clients with recommendations to community resources.
- Strengthened patient coping mechanisms with introduction of mindfulness and relaxation exercises.
- Fostered safe and supportive living environment, conducting regular safety checks and updates.
- Coordinated care between various medical professionals involved in the treatment process ensuring effective collaboration towards improved patient outcomes.
- Provided crisis intervention for immediate emotional support, enhancing patient stability.
- Participated in ongoing professional development opportunities to stay current on best practices in mental health care.
- Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
- Facilitated patient reintegration into community, organizing social activities and educational workshops.
Shift Manager
McDonald's
09.2019 - 12.2019
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Shift Manager
McDonald's
03.2019 - 07.2019
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Crew Trainer
McDonald's
04.2018 - 03.2019
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted culture of safety by conducting regular safety drills and ensuring adherence to health and safety guidelines.
Production Technician
All American Pharmaceutical & Natural Foods Corporation
03.2016 - 04.2018
- Enhanced production efficiency by streamlining processes and optimizing equipment usage.
- Performed setup of production equipment to establish optimal performance.
- Optimized manufacturing processes using Lean principles, resulting in reduced waste and increased output.
- Evaluated machine performance data regularly to identify trends or anomalies suggestive of imminent equipment failure so preventive action could be taken before an issue arose.
- Contributed to inventory control by accurately tracking raw materials usage and finished goods stock levels.
- Safeguarded workplace safety by adhering to OSHA guidelines and reporting potential hazards promptly.
- Maintained accurate documentation of all production activities, ensuring traceability and accountability throughout the manufacturing process.
Education
Bachelor of Science - Clinical Psychology
Post University
Waterbury, CTHigh School Diploma -
Smart Horizon Online Career High School
Pompano Beach, FL12.2018
Skills
- Administrative Support
- Conflict de-escalation
- Confidential records
- Analytical Skills
- Electronic Medical Record Software
- Interdisciplinary Collaboration
- Quality Control Analysis
- Data Entry
- Client Relationship Management
- Risk Management
- Time Management
- Records Management
Timeline
Overnight Rehabilitation Technician
Rimrock Foundation
04.2024 - Current
Licensed Insurance Producer / Independent Contractor
Symmetry Financial Group
03.2024 - Current
Overnight Custodian
Rocky Mountain College
02.2022 - 04.2024
Night Auditor
InterMountain Management, LLC
01.2022 - 02.2022
Houseman/Housekeeper/Laundry Attendant
InterMountain Management
05.2021 - 01.2022
Mental Health Worker/EMR/Billing Consultant
South Central Montana Regional Mental Health Center
12.2019 - 05.2021
Shift Manager
McDonald's
09.2019 - 12.2019
Shift Manager
McDonald's
03.2019 - 07.2019
Crew Trainer
McDonald's
04.2018 - 03.2019
Production Technician
All American Pharmaceutical & Natural Foods Corporation
03.2016 - 04.2018
Bachelor of Science - Clinical Psychology
Post University
High School Diploma -
Smart Horizon Online Career High School
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