Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Dakota Parkhurst

Randolph

Summary

Dynamic Service Manager with a proven track record at Shults Auto Group, enhancing customer satisfaction through effective communication and transparency. Skilled in employee training and workflow management, I implemented process improvements that boosted efficiency and fostered a collaborative environment. I am skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes, driving repeat business and cultivating strong customer relationships.

Overview

10
10
years of professional experience

Work History

Service Manager

Shults Auto Group
09.2017 - Current
  • Led service team to enhance customer satisfaction through effective communication and prompt issue resolution.
  • Implemented process improvements to streamline service operations, resulting in increased efficiency and reduced turnaround times.
  • Trained and mentored staff on technical skills and customer service best practices, fostering a collaborative work environment.
  • Analyzed service performance metrics to identify trends and develop targeted strategies for operational enhancements.
  • Oversaw daily operations, ensuring compliance with safety regulations and company standards while managing workflow efficiently.
  • Developed strong relationships with customers to understand their needs, leading to tailored service solutions and repeat business.
  • Coordinated scheduling and resource allocation for repair services, optimizing technician workloads to maximize productivity.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Automotive Technician

Landmark Chevrolet
01.2015 - 06.2017
  • Diagnosed and repaired complex automotive issues using advanced diagnostic tools.
  • Performed routine maintenance and service on various vehicle makes and models.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Collaborated with team members to streamline repair processes, improving workflow efficiency.
  • Conducted thorough inspections to identify potential mechanical failures before they escalated.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Changed, rotated, and balanced tires on different types of vehicles.

Education

High School Diploma -

Randolph Senior High School
Randolph, NY
06-2017

Skills

  • Positive attitude
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development
  • Customer service management
  • Goal oriented
  • Workflow management
  • Conflict resolution
  • Employee relations
  • Employee supervision
  • Policy and procedure enforcement

Languages

English
Native or Bilingual

Interests

  • Avid Golfer
  • Outdoor Recreation
  • Kayaking
  • Volunteering with youth sports programs as a Coach

Timeline

Service Manager

Shults Auto Group
09.2017 - Current

Automotive Technician

Landmark Chevrolet
01.2015 - 06.2017

High School Diploma -

Randolph Senior High School

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