Dakota Patterson
Spring,TX
Summary
Experienced inside sales representative with a dynamic approach and a strong background in customer service. Known for establishing lasting relationships with customers and providing exceptional support. Thrives in high-pressure situations and remains composed to deliver optimal results. Currently seeking a full-time position that presents professional challenges, leveraging interpersonal skills, excellent time management, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Janel Group Inc.
01.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Sales associate
Cryer pools and spas
08.2021 - 12.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Built trusting relationships with customers by making personal connections.
Front desk coordinator
The Hair Smith
06.2021 - 08.2021
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Maintained cleanliness of front lobby area
- Greeted and directed customers kindly and accurately
- Took inventory and ordered low-stock items to maintain effective supply organization
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Built relationships with long-term clients through individualized and outstanding customer service.
Spa Consultant
Planet beach spa and tanning
04.2021 - 08.2021
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons
- Suggested and sold salon services and retail products to customers
- Collaborated with the owner to integrate analysis techniques, resulting in improved project efficiency
- Assisted salon leader with tracking salon retail sales
- Reviewed established procedures to assess areas in need of improvement
- Implemented unique methods and methodologies, which helped reduce and resolve issues
- Collected, tracked and evaluated current business and market trend data.
Leasing consultant
Red bluff road self-storage
05.2019 - 03.2020
- Prepared lease paperwork and obtained signatures and first payments from new tenants
- Promoted high level of customer service and assistance by greeting tenants, responding to concerns, showing units and quickly resolving issues
- Detailed application requirements and answered questions from prospective tenants
- Maintained accurate records of correspondence with and from tenants
- Escalated critical issues to property manager to deliver immediate resolution
- Received rent payments and tracked transactions in accounting software
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal
- Used conflict resolution skills to quickly resolve issues among tenants.
Education
High school diploma -
Deer Park High School
Deer Park, Texas04.2019
Skills
- Money handling accuracy
- Dispute mediation
- Merchandising knowledge
- Inventory control procedures
- Cash register operation
- Client account management
- Verbal/written communication
- Team player mentality
- Reliable and punctual
- Product Sales
- Superb time management
- Customer- and service-oriented
- Energetic self-starter
- Listening skills
- Business development
- Outgoing personality
- Customer Service
- Attention to Detail
- Cheerful and energetic
- Product Knowledge
Timeline
Inside Sales Representative
Janel Group Inc.
01.2022 - Current
Sales associate
Cryer pools and spas
08.2021 - 12.2021
Front desk coordinator
The Hair Smith
06.2021 - 08.2021
Spa Consultant
Planet beach spa and tanning
04.2021 - 08.2021
Leasing consultant
Red bluff road self-storage
05.2019 - 03.2020
High school diploma -
Deer Park High School
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