Dakota Peabody
Summary
Organized and dependable Veterinary Technician successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Registered Veterinary Technician (RVT)
Desert Veterinary Specialists
08.2023 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Maintained detailed records of animal health care and diagnostic treatments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Answered owner animal health questions and advised on best care practices.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
Shift Lead / Registered Veterinary Technician
Banfield Pet Hospital
08.2019 - 08.2023
- Trained and mentored new employees while delegating daily tasks and responsibilities to maximize team performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collected, arranged, and input information into database system.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated pet owners on preventive care measures, leading to healthier pets and fewer medical issues.
- Obtained patient history from owners and performed physical examinations.
- Maintained detailed records of animal health care and diagnostic treatments.
- Designed and created client education materials and marketing materials for hospital services.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Veterinary Assistant
Animal Hospital Of Desert
10.2015 - 07.2019
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Participated in continuing education training seminars and conferences to stay current with industry trends best practices.
- Kept detailed records of animal treatments and medications.
- Prepared and administered diets and feedings according to instructions.
Delivery Driver
L.A. Bite
02.2015 - 10.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Cashier
Old Town Coffee Co.
03.2014 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Busser
Desert Sage
10.2013 - 05.2014
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Cashier/Server
Panera Bread
12.2010 - 03.2014
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Liberal Arts With Emphasis On Arts And Humanities
College of The Desert
Palm Desert, CA05.2018
Skills
- Medical History Collection
- Laboratory skills
- Client Education
- Treatment Administration
- Medical record-keeping
- Diagnostic sampling
- Veterinary office administration
- Responsible and Reliable
- Customer Service
- Patient Charting
- Medical Terminology
- Staff Training
Certification
Registered Veterinary Technician RVT15272
Timeline
Lead Registered Veterinary Technician (RVT)
Desert Veterinary Specialists
08.2023 - Current
Shift Lead / Registered Veterinary Technician
Banfield Pet Hospital
08.2019 - 08.2023
Veterinary Assistant
Animal Hospital Of Desert
10.2015 - 07.2019
Delivery Driver
L.A. Bite
02.2015 - 10.2015
Cashier
Old Town Coffee Co.
03.2014 - 05.2014
Busser
Desert Sage
10.2013 - 05.2014
Cashier/Server
Panera Bread
12.2010 - 03.2014
Associate of Arts - Liberal Arts With Emphasis On Arts And Humanities
College of The Desert
Registered Veterinary Technician RVT15272
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