Dakota Prokop
Henrietta,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Temp Worker
Paychex Inc
Henrietta, NY
11.2022 - Current
- Maintained database by entering new and updated customer and account information.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Exceeded quality goals to support team productivity.
Employment Specialist
The Arc Of Monroe
Rochester, NY
03.2022 - 08.2023
- Placed individuals in jobs based on skills, abilities and interests.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Reviewed intake, service plan and supported documentation to assist participants.
Certified Server Trainer
Olive Garden
Amherst, NY
07.2020 - 03.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Observed participants and provided corrective measures for skill improvement.
Server Assistant/Takeout
Red Lobster
Amherst, NY
07.2020 - 06.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Crew Trainer
McDonald's
Amherst, NY
08.2019 - 07.2020
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety and customer service.
Crew Trainer
McDonald's
Henrietta, NY
07.2015 - 08.2019
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Academic Coach
Linda B. Zilgme, University At Buffalo
Buffalo, NY
08.2018 - 05.2019
- Instructed students in career development techniques.
- Collaborated with teachers and administrators to develop and evaluate school programs by sharing student success data and insights..
- Developed student confidence though attentive instruction in Time Management, applying positive reinforcement strategies.
Tutor
Linda B. Zilgme, University At Buffalo
Buffalo, NY
10.2017 - 05.2019
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
Crew Team Member
Campus Dining at UB
Amherst, NY
04.2018 - 05.2019
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Store Clerk
Mobil
Amherst, NY
09.2017 - 04.2018
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
- Conducted inventory counts by adding each item in stock and documenting
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Bachelor of Arts - Urban and Public Policy
University At Buffalo (SUNY)
Buffalo, NY05.2021
Skills
- Dependable and Responsible
- Critical Thinking
- Multitasking Abilities
- Problem-Solving
- Flexible and Adaptable
- Training and Development
- Excellent Communication
- Teamwork and Collaboration
Accomplishments
● Treasurer of Entrepreneurship Club at UB
● UB Equity and Research Club
● RIT Step
● Natural Helpers
● DECA (Marketing & Management Academic Club)
Timeline
Temp Worker
Paychex Inc
11.2022 - Current
Employment Specialist
The Arc Of Monroe
03.2022 - 08.2023
Certified Server Trainer
Olive Garden
07.2020 - 03.2022
Server Assistant/Takeout
Red Lobster
07.2020 - 06.2021
Crew Trainer
McDonald's
08.2019 - 07.2020
Academic Coach
Linda B. Zilgme, University At Buffalo
08.2018 - 05.2019
Crew Team Member
Campus Dining at UB
04.2018 - 05.2019
Tutor
Linda B. Zilgme, University At Buffalo
10.2017 - 05.2019
Store Clerk
Mobil
09.2017 - 04.2018
Crew Trainer
McDonald's
07.2015 - 08.2019
Bachelor of Arts - Urban and Public Policy
University At Buffalo (SUNY)
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