Dakota Richey
Pineville,LA
Summary
Astute Loan Processor bringing 20 plus years of experience in banking and financial positions. Work well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. .
Overview
16
16
years of professional experience
Work History
Senior Loan Processor
American South Financial
09.2021 - Current
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Mentored new hires within the loan processing team, fostering a culture of knowledge sharing and continuous improvement.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Senior Mortgage Loan Processor Supervisor
Endurance Mortgage
04.2008 - 09.2021
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
- Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
- Supported company initiatives aimed at increasing diversity within our client base, working closely with underrepresented communities in securing home financing options.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
- Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
- Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
- Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Prepared file for final clear-to-close by branch management.
- Set up and completed loan submission packages.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Processed mortgage loan applications accurately and successfully for over 20 years.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
Education
High School Diploma -
Grant High School
Dry Prong, LA05.1997
Skills
- Application preparation
- Strong attention to detail
- Interviews
- Information Verification
- Appraisals
- Processing procedures
- Financial document review
- Loan Closing Familiarity
- Loan Origination System Usage
- Quality control adherence
- Documentation Review Competence
- Decision-Making Confidence
- Credit evaluation abilities
- Team Collaboration Strengths
- Adaptability to Change
- Loan Processing Proficiency
- Software application proficiency
- Effective Time Management
- Application Process Management
- Document Management
- Dedicated Work Ethic
- Interpersonal Communication
- Employment Verification
- Attorney communication
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- File Management
- Calyx Point
- Loan Disclosures
- Mortgage Underwriting
- Documentation
- Data Entry
- Loan Submissions
- Sound Judgment
- Loan Application Preparation
- Mortgage Loan Processing
- Lending Software Systems
- Analytical Skills
- Multitasking Abilities
Timeline
Senior Loan Processor
American South Financial
09.2021 - Current
Senior Mortgage Loan Processor Supervisor
Endurance Mortgage
04.2008 - 09.2021
High School Diploma -
Grant High School