Dakota Rivera
Encino,CA
Summary
Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Stevie’s Catering
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Accounting
- Exposition
- Delivering orders to different cities and locations under a timely matter.
Supervisor
Catered Fit
02.2018 - 08.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
Assistant Chef
Kore Meal Prep
08.2020 - 08.2021
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Maintained cleanliness and organization of kitchen stations and storage.
Kitchen Staff
Blvd Kitchen
03.2018 - 03.2020
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Swept floors and maintained sweep logs
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
Line Cook
Blue Dog Beer Tavern
04.2017 - 02.2018
- Fast- Paced environment skills
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Completed opening and closing checklists according to set standards
- Actively complied with all health department regulations and rectified issues immediately
- Provided high quality service
- Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance
Meat Processor
Shegian Bros
08.2016 - 03.2017
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems
- Inspected finished products for quality and adherence to customer specifications
- Monitored and adjusted production processes or equipment for quality and productivity
- Planned and laid out work to meet production and schedule requirements
Office Assistant
Rick Hopkins Property Investment
08.2013 - 07.2016
- Followed proper selection procedures as established by the company
- Transported goods from racks, shelves and vehicles
- Banded, wrapped, packaged and cleaned equipment
- Preparation & tool maintenance, client index
Education
High School Diploma -
Panorama High Panorama
CA2012
Skills
- Fast and efficient worker
- Basic computer skills
- Great organization and communication skills
- Multitasking
- Food preparation
- Highly motivated
- Team-oriented
- Experience with Quickbooks
- Experience with Outlook
Contact
Encino, CA 91316
Timeline
Customer Service Representative
Stevie’s Catering
08.2022 - Current
Assistant Chef
Kore Meal Prep
08.2020 - 08.2021
Kitchen Staff
Blvd Kitchen
03.2018 - 03.2020
Supervisor
Catered Fit
02.2018 - 08.2022
Line Cook
Blue Dog Beer Tavern
04.2017 - 02.2018
Meat Processor
Shegian Bros
08.2016 - 03.2017
Office Assistant
Rick Hopkins Property Investment
08.2013 - 07.2016
High School Diploma -
Panorama High Panorama
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