Dakota Roderick-Roll
Paso Robles,CA
Summary
Experienced with office management and administrative tasks, ensuring smooth daily operations and effective communication. Utilizes organizational skills and attention to detail to maintain accurate records and support office functions. Knowledge of office software and procedures, contributing to well-structured and efficient workplace.
Overview
12
12
years of professional experience
Work History
Office Technician Typing
California Men's Colony
11.2024 - Current
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Scheduling patients for Dental appointments
- Process work orders for Dental department
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Scan Paperwork from clinic
- Schedule different types of treatment for patients
Customer Service Representative
Walmart
03.2018 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Bill payments for customers
- Process Money orders
- Sell stamps
- Process Returns of merchandise for store
Customer Service Representative
Pacific Premier Bank
10.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Supported marketing campaigns by promoting available banking products during client interactions.
- Assisted customers in navigating online banking platforms, enhancing their digital experience.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Mechanics Bank
Customer Service Represenative
10.2018 - 07.2022
- Worked well in a team setting, providing support and guidance.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Optician Technician
All About Eyes Optometry
12.2016 - 01.2018
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
- Streamlined the lens ordering process by diligently verifying prescriptions from eye care providers.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Developed strong relationships with vendors to negotiate competitive pricing for frames and lenses, maximizing profitability without sacrificing quality.
Customer Service Representative
Target
04.2015 - 12.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier / Customer Service Representative
Hy-Vee Food Store
06.2013 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed and printed Money Orders
- Sold Stamps
- Returns for customers
- Stocking Merchandise on the shelves
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
North Iowa Area Community College
Mason City, IACentral Springs High School
Manly, IA05-2014
Skills
- Strong organizational skills
- Multitasking efficiency
- Teamwork
- Problem-solving abilities
- Multitasking
- Organizational skills
Timeline
Office Technician Typing
California Men's Colony
11.2024 - Current
Customer Service Representative
Pacific Premier Bank
10.2022 - 11.2024
Mechanics Bank
Customer Service Represenative
10.2018 - 07.2022
Customer Service Representative
Walmart
03.2018 - Current
Optician Technician
All About Eyes Optometry
12.2016 - 01.2018
Customer Service Representative
Target
04.2015 - 12.2016
Cashier / Customer Service Representative
Hy-Vee Food Store
06.2013 - 04.2015
North Iowa Area Community College
Central Springs High School
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