Summary
Overview
Work History
Education
Skills
Timeline
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Dakota Russell

Jeffersonville,IN

Summary

Results-driven Client Manager known for high productivity and efficient task completion. Possess specialized skills in client relationship management, strategic planning, and problem-solving. Excel in communication, teamwork, and adaptability, ensuring exceptional service delivery in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Client Manager-Retention

Global Payments
Jeffersonville, IN
11.2023 - Current
  • Developed and maintained relationships with clients to understand their needs and provide solutions.
  • Managed client accounts, including conducting regular reviews and providing strategic advice.
  • Resolved customer complaints in a timely manner through effective communication techniques.
  • Maintained accurate records of all interactions with customers including emails, phone conversations.
  • Developed long-term rapport with clients to cultivate loyalty.
  • Supported sales team members to drive growth and development.

Technical Support Advocate

Global Payments
09.2017 - 11.2023
  • Provided technical support to customers via phone, email and chat.
  • Diagnosed customer issues and provided solutions in a timely manner.
  • Assisted customers with installation of software applications and hardware devices.
  • Documented detailed instructions for users on how to use various software applications.
  • Performed remote troubleshooting procedures when needed to resolve customer issues quickly.

Member Service Representative

Centra Credit Union
01.2014 - 09.2017
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Handled customer complaints in an efficient and courteous manner.
  • Assisted colleagues with tasks as needed during peak times of activity.

Education

Bachelors Degree in Business Administration -

Indiana Tech
12.2023

A.A.S in Business Admin -

Ivy Tech Community College
12.2020

Skills

  • Account Management
  • Multitasking
  • Analytical Problem Solving
  • Client Relationship Management
  • Teamwork and Collaboration
  • Attention to Detail

Timeline

Client Manager-Retention

Global Payments
11.2023 - Current

Technical Support Advocate

Global Payments
09.2017 - 11.2023

Member Service Representative

Centra Credit Union
01.2014 - 09.2017

Bachelors Degree in Business Administration -

Indiana Tech

A.A.S in Business Admin -

Ivy Tech Community College

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Dakota Russell