Dakota Schlaeger
Summary
Operations-driven and results-oriented professional with experience in healthcare support, business operations, and cross-functional coordination. Skilled in resolving complex issues, analyzing trends, and improving workflows in fast-paced environments. Proven ability to communicate effectively, support operational performance, and contribute to data-informed decision-making.
Overview
8
8
years of professional experience
Work History
Sales Support Representative (PHD)
United Healthcare
Minnetonka
06.2025 - Current
- Support Medicare Advantage sales agents with enrollment processes across Medicare Advantage, Supplement, and Part D, ensuring accuracy and CMS compliance
- Analyzed application errors, eligibility discrepancies, and system issues to identify root causes and resolve processing delays, enhancing enrollment accuracy
- Partner cross-functionally with Enrollment, Contracting, and Commissions teams to coordinate issue resolution and maintain workflow alignment
- Identified trends in agent inquiries and system errors to drive process improvements and enhance operational efficiency
- Communicated complex regulatory, system, and plan information clearly via phone, chat, and email, ensuring accurate execution for agents
- Support agent onboarding and readiness, including contracting, licensing, and certification requirements
- Troubleshoot internal systems and enrollment tools to ensure seamless transaction completion
Operations Manager
Clean Enhanced Organic LLC
Minneapolis
03.2018 - 06.2025
- Managed supply chain, logistics, and operations by analyzing inventory levels, delivery timelines, and vendor performance to ensure efficient distribution
- Tracked operational data and delivery performance to identify inefficiencies and improve workflow processes
- Coordinated with vendors and internal stakeholders to resolve operational issues and maintain service quality
- Maintained inventory systems, reporting, and order fulfillment processes to support business growth and consistency
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional teams to successfully achieve project goals and objectives.
- Worked effectively in team environments to make the workplace more productive.
General Manager
Intelligent Hair & Skin LLC
Minneapolis
01.2025 - 06.2025
- Led operations across three locations, managing a team of 50+ employees and overseeing scheduling, training, and performance
- Monitored business performance metrics, including customer retention and service efficiency, to support operational improvements
- Implemented process improvements to enhance workflow efficiency and customer satisfaction
- Coordinated across teams to ensure consistent service delivery and operational alignment
- Oversaw daily operations, ensuring seamless workflow across departments to support overall business objectives.
- Managed staff recruitment, training, and performance evaluations, fostering team development and enhancing capabilities.
- Developed and implemented strategic plans, driving initiatives to boost customer satisfaction and retention.
Education
Bachelor of Arts - Political Science
University of Minnesota
Minneapolis, MN06-2023
Timeline
Sales Support Representative (PHD)
United Healthcare
06.2025 - Current
General Manager
Intelligent Hair & Skin LLC
01.2025 - 06.2025
Operations Manager
Clean Enhanced Organic LLC
03.2018 - 06.2025
Bachelor of Arts - Political Science
University of Minnesota