Dakota Scott
Newberry,FL
Summary
I am a Committed job seeker with a history of meeting company needs with consistent and organized practices. I am also Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have a Strong work ethic and effective communication skills i am super Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
State Farm Agent Team Member
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
Newberry, FL
09.2023 - 06.2024
- I handle inbound and outbound calls, service all insurance policies, make any changes requested by the PH, handle payments, take walk-ins, good with Microsoft and computers in general, very organized
- Conducted research on products to provide customers with accurate information.
- Maintained a neat and organized work area throughout shift.
- Ensured that all relevant documentation was completed accurately before submitting it for approval.
- Communicated effectively with customers, ensuring their satisfaction was achieved.
- Coordinated with other agents to ensure efficient operations within the team.
- Organized daily paperwork and updated customer accounts accordingly.
- Maintained accurate records of transactions for auditing purposes.
- Attended staff meetings to discuss new product lines, strategies.
- Performed cashier duties, such as processing payments and issuing receipts.
- Provided excellent customer service while managing multiple tasks simultaneously.
- Followed up on customer inquiries via phone or email in a timely manner.
- Completed assigned tasks efficiently while meeting established deadlines.
- Responded promptly to customer complaints and addressed any concerns professionally.
- Assisted customers with inquiries and resolved customer issues in a timely manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Gas Station Clerk
- Customer service, cashier, clean inside and outside, stock coolers/shelves, check in vendors, end of shift paperwork for myself, handle customer complaints properly
- Assisted in training new employees on operating procedures within the store.
- Operated cash register to process transactions accurately and efficiently.
- Reported any discrepancies or irregularities found during shift to manager immediately.
- Monitored fuel tank levels throughout the day to ensure adequate supply at all times.
- Conducted regular maintenance activities on fuel pumps including changing filters.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
Crew Member
Burger spot
Trenton, FL
02.2018 - 07.2019
- Customer service, prepped and cooked food, cashier, training to be manager, did end of day paperwork, cleaned, handled deposits, managed truck order, unloading truck and stocking
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Assembled and served meals according to specific guest requirements.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education
High school diploma -
Trenton High School
05.2019
Skills
- Cash Handling
- Cleaning Experience
- Cooking
- Food Preparation
- Food Service
- Kitchen Experience
- Certified in Photoshop
- Food Production
- Cashiering
- Taking Inbound Calls & making Outbound calls efficiently
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- I have my 4:40 License
Certification
- I have my 4:40 license
- Currently working on my 2:20 License
Timeline
State Farm Agent Team Member
STATE FARM INSURANCE-FINANCIAL SERVICES AGCY
09.2023 - 06.2024
Crew Member
Burger spot
02.2018 - 07.2019
Gas Station Clerk
High school diploma -
Trenton High School
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