Dakota Segree
Georgetown,Texas
Summary
As a highly motivated and results-driven Sales Advisor, I have a proven track record of exceeding sales targets and delivering exceptional customer service. With excellent communication and interpersonal skills, I am able to build strong relationships with clients, identify their needs, and provide tailored solutions. My ability to work collaboratively with teams and adapt to changing market trends make me a valuable asset to any sales organization and business.
Overview
11
11
years of professional experience
Work History
Phone Agent
Saferide
01.2022 - 08.2022
- Processed debit and credit card and electronic check payments.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Approved and terminated customer contracts upon request.
- Attended telephone skills and program information training sessions to boost aptitude.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Surveyed customers by phone to promote products and services that would best fit needs.
- Educated customers on company systems, form completion, and access to services.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
Warehouse Manger
The Trade Group®
11.2019 - 03.2020
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed safety programs to protect workers and reduce injuries.
- Promoted brand at industry events and through ongoing networking efforts.
- Collaborated with manufacturing and supply chain management.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Conducted research to address shipping errors and packaging mistakes.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
TV Personality
FOX
11.2017 - 09.2019
- TV personality in the highest rated Dating show in the history of Fox promotions airing since 1983-2021.
- Worked with Andy Cohen for Love Connection that has aired for over 10 years
- Worked side by side with T.V producers and Host
- Helped with piloting program to Re-air Show for season 1 reboot.
Sales Associate
BMW
02.2016 - 06.2016
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Manager
Star Toyota Of Bayside
03.2011 - 05.2015
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Implemented systems and procedures to increase sales.
Education
No Degree - Graphic Design
Queens Community College
Bayside, NYNo Degree - Nursing
Nassau Community College
Garden City, NYMartial Arts
House of Jiu-jitsu
San Antonio, TXHouse Of Jiu-jitsu
Skills
- Delivery Tracking
- Search Directories
- Performance Improvement
- Providing Customer Support
- Leasing Options
- Accounting Software
- Telephone Etiquette
- Problem-Solving Skills
- Training and Development
- Administrative Support
- Brand Representation
- Answering Questions
- Phone Inquiries
- Database Research
- Consultative Sales Approach
- Appointment Scheduling
- Logging Call Information
- Microsoft Office
Accomplishments
- Documented and resolved technical issues that led to higher Sales.
- Resolved product issue through consumer testing.
- Collaborated with team 20+ in the development of receiving presidents award in the motor Vehicle industry
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Phone Agent
Saferide
01.2022 - 08.2022
Warehouse Manger
The Trade Group®
11.2019 - 03.2020
TV Personality
FOX
11.2017 - 09.2019
Sales Associate
BMW
02.2016 - 06.2016
Sales Manager
Star Toyota Of Bayside
03.2011 - 05.2015
No Degree - Graphic Design
Queens Community College
No Degree - Nursing
Nassau Community College
Martial Arts
House of Jiu-jitsu
House Of Jiu-jitsu
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