Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dakota Curns

Muir,MI

Summary

Dependable professional with extensive experience supporting executive level management including Chief Executive Officer and Executive Vice President. Respected for organizational and interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Strategic in implementing and monitoring progress of important initiatives and actions plans.

Overview

13
13
years of professional experience

Work History

Assistant Vice President, Bank Secrecy Act Officer

Commercial Bank
05.2022 - Current
  • Increased efficiency by streamlining processes and implementing new software tools for the team.
  • Improved employee retention rates through development of comprehensive training programs and mentorship initiatives.
  • Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
  • Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
  • Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Allocated work assignments and tasks to comprehensively manage administrative projects.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Prepared and recorded meeting minutes and documented actions taken at board meetings, committee meetings and special sessions.
  • Attended board and committee meetings and took meeting minutes to create detailed records of various meetings and decisions.
  • Handled administrative systems to assist senior leadership and over 100 staff members.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
  • Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
  • Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Contributed to the development of a strong compliance culture within the organization by promoting awareness of relevant rules and guidelines through training sessions and communications campaigns.
  • Participated in external audits, liaising with regulators to address any concerns raised during inspections effectively.
  • Reviewed contracts and agreements for adherence to legal requirements, reducing potential liability exposure for the company.
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Played an active role in industry forums and conferences, staying informed of the latest regulatory developments and best practices to incorporate into company operations.
  • Prepared documentation and records for upcoming audits and inspections.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Created and maintained compliant work environment.
  • Identified gaps in existing compliance processes and recommended updates.
  • Developed and implemented corrective action plans for non-compliance issues.

Bank Secrecy Act Administrator and Compliance Asst

Commercial Bank
01.2017 - 05.2022
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
  • Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
  • Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
  • Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Participated in external audits, liaising with regulators to address any concerns raised during inspections effectively.
  • Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Helped create training programs to handle system-wide issues and maintain compliance.

Customer Service Branch Manager

Commercial Bank
06.2011 - 05.2022
  • Enhanced customer satisfaction by swiftly addressing and resolving complex issues.
  • Streamlined branch operations for increased efficiency through process improvements and employee training.
  • Increased customer retention with proactive relationship-building strategies and personalized service.
  • Developed high-performing staff, providing ongoing coaching and performance feedback to drive success.
  • Managed financial transactions and audits, ensuring accurate record-keeping and compliance with company policies.
  • Fostered team collaboration, promoting a positive work environment that encouraged open communication and problem solving.
  • Oversaw daily branch operations, including personnel management, budgeting, goal-setting, and reporting.
  • Implemented innovative solutions to improve overall branch performance, resulting in increased productivity levels.
  • Conducted regular staff meetings to discuss progress toward goals, identify areas for improvement, and share best practices for continued success.
  • Ensured compliance with all regulatory requirements by staying current on industry trends, laws, and regulations affecting business operations.
  • Established strong partnerships with local businesses which contributed positively towards brand visibility.
  • Mentored new hires during their on-boarding process ensuring they were equipped with necessary skills to excel in their respective roles.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Boosted sales revenue through targeted marketing campaigns and cross-selling of products and services.
  • Delivered exceptional customer experiences by actively listening to concerns and quickly addressing any issues or complaints.

Education

Associate of Applied Science - General Studies

Colorado Technical University
Colorado Springs, CO
09.2012

High School Diploma -

Carson City-Crystal High School
Carson City, MI
06.2009

Skills

  • Policy and Regulatory Compliance
  • Consulting
  • Project Management
  • Effective Relationship Building
  • Business Administration
  • Risk Management
  • Data Analysis
  • Quality Assurance
  • Procedure Implementation
  • Administrative Support

Timeline

Assistant Vice President, Bank Secrecy Act Officer

Commercial Bank
05.2022 - Current

Bank Secrecy Act Administrator and Compliance Asst

Commercial Bank
01.2017 - 05.2022

Customer Service Branch Manager

Commercial Bank
06.2011 - 05.2022

Associate of Applied Science - General Studies

Colorado Technical University

High School Diploma -

Carson City-Crystal High School

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Dakota Curns