Dakota Shock
Columbus
Summary
Dynamic Window and Door Technician with commitment to high standards and delivering results. Skilled in installing, maintaining, and repairing various door systems while consistently ensuring safety and functionality. Known for collaborative teamwork and adaptability to changing project requirements. Reliable and proficient in problem-solving and technical diagnostics. Excelling in customer service and quality control. Skilled in window repair and project management, I enhanced client satisfaction through timely installations and effective communication, contributing to a strong company reputation and successful project completions.
Overview
10
10
years of professional experience
Work History
Window and Door Technician
Northern Window and Door
07.2022 - Current
- Installed and repaired various types of doors/windows, ensuring functionality and security.
- Conducted routine maintenance checks to identify and address door/window malfunctions.
- Trained new technicians on safety protocols and effective installation techniques.
- Implemented quality control measures to enhance overall customer satisfaction ratings.
- Enhanced customer satisfaction by providing timely and efficient installation and repair services for various door/window systems.
- Collaborated with team members on large-scale projects, resulting in successful completion within deadline constraints.
- Improved door/window functionality for clients by diagnosing issues accurately and implementing appropriate solutions.
- Boosted company reputation through excellent communication skills when interacting with customers during service calls.
- Diagnosed problems and completed timely repairs.
- Adjusted doors/windows to open or close with correct amount of effort.
- Completed required paperwork such as work orders according to services performed or required.
- Measured and estimated jobs in order to calculate fees.
GLASS Block/Closet Installer
Columbus Glass and Block
01.2018 - 07.2022
- Installed custom closet systems ensuring optimal space utilization and functionality.
- Collaborated with clients to design tailored storage solutions based on individual needs.
- Utilized power tools and equipment for precise measurements and installations.
- Trained junior installers on best practices for efficient closet/glass block assembly and installation processes.
- Streamlined workflow processes, reducing installation time while maintaining quality standards.
- Contributed towards business growth through consistent delivery of high-quality installations and excellent customer service.
- Maintained a high level of professionalism when interacting with clients, addressing concerns, and answering questions about installations.
- Worked with diverse types of weather and ground conditions.
Kitchen Chef
The Alcove
01.2016 - 01.2018
- Led kitchen team in preparing high-quality dishes, ensuring consistency and presentation standards.
- Developed new recipes, enhancing menu offerings and customer satisfaction.
- Managed inventory control, reducing food waste and maintaining supply levels.
- Trained junior chefs on culinary techniques and safety protocols, fostering skill development.
- Conducted regular quality checks on ingredients and finished dishes to meet health regulations.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, OH05-2017
Skills
- Continuous improvement mindset
- Sliding door mechanisms
- Window repair
- Power and hand tools
- Manual door repair
- Teamwork and collaboration
- Customer service
- Excellent communication
- Heavy lifting
- Analytical thinking
- Project management
- Collecting payments
- Measurement accuracy
Timeline
Window and Door Technician
Northern Window and Door
07.2022 - Current
GLASS Block/Closet Installer
Columbus Glass and Block
01.2018 - 07.2022
Kitchen Chef
The Alcove
01.2016 - 01.2018
High School Diploma -
Mount Vernon High School