Dakota Simonson
Thornton,United States
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
9
9
years of professional experience
Work History
Senior Manager, Red Rocks Manager
Chick-fil-A
07.2024 - Current
- Lead Red Rocks ADP operations.
- Led operational strategies to enhance customer service and increase efficiency across multiple locations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Developed training programs for staff, fostering skill development and improving team performance.
- Utilized analytics tools within Google to create a system for analytics to track performance metrics providing insights into further optimizations.
- Evaluated analytics data regularly to make informed decisions about future directions.
Shift Manager
Chick-fil-A
03.2024 - 07.2024
- Supervised team operations to ensure compliance with safety and quality standards.
- Implemented scheduling strategies to optimize workforce allocation during peak hours.
- Resolved customer complaints effectively, maintaining high service satisfaction rates.
- Collaborated with upper management on strategic initiatives to drive operational excellence.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Team Leader
Chick-fil-A]
11.2023 - 03.2024
- Monitored team performance metrics, providing feedback to drive continuous improvement.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Team Trainer
Chick-Fil-A
07.2023 - 11.2023
- Assessed training needs through regular evaluations, aligning programs with organizational goals.
- Mentored junior trainers, fostering a collaborative environment for knowledge sharing and professional growth.
- Collaborated with leadership to identify strategic skill gaps and design targeted development initiatives.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Team Member
Chick-Fil-A
03.2023 - 07.2023
- Collaborated with team to ensure efficient workflow and operational consistency.
- Assisted in training new team members on standard procedures and safety protocols.
- Resolved customer inquiries promptly, enhancing overall service quality.
- Maintained clean and organized work environment, adhering to health standards consistently.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Monitored inventory levels and restocked supplies to maintain seamless operations.
Supply Chain Coordinator
MycoTechnology, Inc.
07.2020 - 03.2022
- - Maintained an average of 120+ shipments per month with 0 customer complaints for over a year.
- - Designed and implemented operational procedures following best practices and compliance that lead to an increase in order processing efficiency of 500% and decreased shipping cost.
- - Took ownership and management of sample room, designing an effective workspace for sample creation and an environment for demonstrating products to potential customers and investors.
- - Innovated and maintained reports and dashboards through SalesForce for advanced product analytics including forecasting and automation of KPIs.
Quality Sample Coordinator
MycoTechnology, Inc.
12.2019 - 07.2020
- - Worked under the Quality department preparing samples to be sent to new and existing customers following GMP.
- - Maintained order processing through Microsoft Dynamics NAV.
- - Assist with Quality tasks and projects as requested.
- - Worked cross-functionally with Quality, Regulatory, Sales, R&D, and the Executive teams.
Customer Service Representative
Rocky Mountain Reagents Inc
04.2019 - 08.2019
- - Receive, process, and confirm all direct customer phone, email or faxed purchases.
- - Build and maintain customer relations by providing excellent customer service.
- - Communicate closely with production and shipping regarding order status and updates.
Laboratory Technician
Eurofins Donor & Product Testing
12.2016 - 04.2019
- - Entry-to-setup of all inbound swabs and solid organ HTPC Samples. Avg 4-600 samples/day.
- - Maintained stock levels of all media used in the lab and all lab materials at lab work benches.
- - Cleaned and monitored all laboratory surfaces and equipment including CTE(Clear Testing Environment for advanced tests) maintaining 0 bacterial or fungal counts for a year.
- - Led all new hires through onboarding process and basic training.
Education
Associates of Science - Chemistry
Front Range Community College
Skills
- Leadership
- Time Management
- Organization Skills
- Salesforcecom Administration
- Microsoft Office
- Project Management
- Data-driven decision making
- Operations planning
- Data Analysis
- Logistics Management
- Microsoft Dynamics NAV
- Strategic planning
- Operations management
- Troubleshooting and problem resolution
Languages
Spanish
Limited Working
Timeline
Senior Manager, Red Rocks Manager
Chick-fil-A
07.2024 - Current
Shift Manager
Chick-fil-A
03.2024 - 07.2024
Team Leader
Chick-fil-A]
11.2023 - 03.2024
Team Trainer
Chick-Fil-A
07.2023 - 11.2023
Team Member
Chick-Fil-A
03.2023 - 07.2023
Supply Chain Coordinator
MycoTechnology, Inc.
07.2020 - 03.2022
Quality Sample Coordinator
MycoTechnology, Inc.
12.2019 - 07.2020
Customer Service Representative
Rocky Mountain Reagents Inc
04.2019 - 08.2019
Laboratory Technician
Eurofins Donor & Product Testing
12.2016 - 04.2019
Associates of Science - Chemistry
Front Range Community College