Dakota Slate
Antioch,TN
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Kayne Prime
04.2023 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Manager
The Alley on Main
06.2022 - 03.2023
- Streamlined communication processes to foster transparency among departments.
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Mstreet Entertainment
08.2020 - 03.2022
- Cross trained as Manager for Moto, Kayne Prime, and Virago
- Assisted in all front of house responsibilities including service, bar, and host duties
- Helped create and enhance standard operating procedures
- Led development of cocktail menu and bar programs
- Inventory on complete beverage stock
- Created and developed guest relationships, through interactions during service and tours for potential event bookings
- Trained staff on beverage program, food menu and SOP
- Ensured proper execution of Banquet Event Orders
- Coached staff members, creating plans for development
- Meet with BOH and FOH leaders to create strategies for shift needs and workplace development
- Worked with multiple programs for payroll and hour tracking
- Created multiple classrooms
- Inventory ordering and par creation
- Placing work orders for repairs and maintenance
- Cash deposits and safe audits
Bartender / Server / Trainer
Kayne Prime
08.2017 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Taught multiple bar related courses to new hires.
Key Hourly/Server/Cashier/Trainer
Demos' Steak and Spaghetti House
02.2010 - 07.2017
- Display excellent customer service while greeting, taking orders, ensuring quality during meal, and handling payment
- Train new hires, and promotions, in standard operating procedures for all positions
- Handle guest complaints
- Top level server and key hourly in high volume, fast casual environment
Education
MTSU
Nashville, TNHigh School -
Riverdale High School
Murfreesboro, TNSkills
- Strong multitasking
- Customer service
- Dolce
- TOAST POS
- Complex Problem-solving
- Sevenrooms
- Tripleseat
- E-Space
- Ctuit
- DoorDash
Certification
- Level 1 Sommelier, CMS, 05/2009
- Tennessee ABC, ABC
Timeline
Bartender
Kayne Prime
04.2023 - Current
Manager
The Alley on Main
06.2022 - 03.2023
Manager
Mstreet Entertainment
08.2020 - 03.2022
Bartender / Server / Trainer
Kayne Prime
08.2017 - 09.2020
Key Hourly/Server/Cashier/Trainer
Demos' Steak and Spaghetti House
02.2010 - 07.2017
MTSU
High School -
Riverdale High School
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