Musician and Song Making
Dakota Smith
Customer Service Rep.
Ashland,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am currently pursuing a Bachelor in Digital Marketing, while gaining knowledge on CX.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GC Services
Huntington, WV
01.2023 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Provider
Enterprise Car Sales
Huntington, WV
06.2022 - 01.2023
- Satisfied Customers from the first interaction to the last.
- Provided Customers with clean, maintained, and fueled vehicles before and after purchase.
- Communicate with (and relayed if needed) issues below satisfactory standards, and fix any issues brought up by the customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interacted with customers and found any issues that are below satisfactory, and resolved said issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Detailer
Car, Enterprise
Ashland, United States
03.2020 - 06.2022
- Prepared vehicles to be supplied to customers.
- Supported Customer Service Representatives in resolving any and all issues relating to customer relations.
- Communicated with customers to confirm satisfaction with our service.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Identified safety issues and addressed with manager.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Receptionist
Bluegrass RV of Ashland
Ashland, United States
01.2019 - 03.2020
- Supplied Customers with a friendly face and attitude.
- Assisted Customers with any questions or needs.
- Helped maintain a well-balanced, and focused dealership within the Customer Service world.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor - Digital Marketing
Full Sail University
Winter Park, FL 12.2022 - Current
Skills
Complaint resolution
undefinedCertification
Google's Foundations of Digital Marketing and E-commerce
Interests
Coaching Sports (Wrestling)
Latest Tech
Timeline
Google's Foundations of Digital Marketing and E-commerce
12-2023
Customer Service Representative
GC Services
01.2023 - Current
Bachelor - Digital Marketing
Full Sail University
12.2022 - Current
Customer Service Provider
Enterprise Car Sales
06.2022 - 01.2023
Detailer
Car, Enterprise
03.2020 - 06.2022
Receptionist
Bluegrass RV of Ashland
01.2019 - 03.2020
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