Dakota Smith
Ashland,KY
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Customer Experience Representative
GC Services
01.2023 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Service Provider
Enterprise Car Sales
03.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
Service Technician
Enterprise Rent-A-Car
02.2021 - 03.2022
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
Education
Bachelor of Science - Digital Marketing
Full Sail University
Winter Park, FL04.2025
Skills
- Best Practices Management
- Information Updates
- Credit and Debt Card Processing
- User Feedback
- Understanding Customer Needs
- Quality Assurance Evaluation
- Trained in Salesforce
- Performance Feedback
- Team Goals
- Customer Care
Accomplishments
- Achieved higher metric scores on the team with GC Services through effectively helping with additional training solutions.
- Documented and resolved multiple billing issues which led to the company to make adjustments to stop profit losses because of the issue.
Certification
Foundations of Digital Marketing and E-commerce - Google (Dec. 2022)
Attract and Engage Customers with Digital Marketing - Google (Dec. 2022)
From Likes to Leads: Interact with Customers Online - Google (May 2023)
Timeline
Customer Experience Representative
GC Services
01.2023 - Current
Service Provider
Enterprise Car Sales
03.2022 - 01.2023
Service Technician
Enterprise Rent-A-Car
02.2021 - 03.2022
Bachelor of Science - Digital Marketing
Full Sail University
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