Dakota Smith
Tampa,FL
Summary
Dedicated retail operations manager and human resources experienced professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Manager of Operations
JCPenney
01.2019 - Current
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
Human Resources Coordinator
JCPenney
02.2018 - 01.2019
- Led recruitment efforts to attract top talent in a competitive job market.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Coordinated and administered employee health insurance and retirement plans.
- Improved employee retention with targeted professional development opportunities.
- Fostered positive work environment through comprehensive employee relations program.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained human resources information system and kept employee files up to date and accurate.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Reviewed human resources paperwork for accuracy and completeness.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Promoted diversity and inclusion through awareness campaigns and inclusive hiring practices.
Human Resources Generalist
Acclaris
08.2017 - 01.2018
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Developed and implemented onboarding and orientation programs for new employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Reduced employee turnover by creating a comprehensive onboarding program for new hires.
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
Skills
- Communication skills
- Performance Improvements
- Strategic Planning
- Inventory Tracking and Management
- Performance Evaluation and Monitoring
- Operations Oversight
- Staff training/development
- Performance Evaluations
- Training development
- Onboarding and Orientation
- HR analytics
- Talent Acquisition
- Management Development
- Benefits Administration
- HRIS
- ATS
Timeline
Manager of Operations
JCPenney
01.2019 - Current
Human Resources Coordinator
JCPenney
02.2018 - 01.2019
Human Resources Generalist
Acclaris
08.2017 - 01.2018