Dakota Smith
Tampa,FL
Summary
Dedicated retail operations manager and human resources experienced professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Manager of Operations
JCPenney
Tampa
01.2019 - Current
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
Human Resources Coordinator
JCPenney
Tampa, FL
02.2018 - 01.2019
- Led recruitment efforts to attract top talent in a competitive job market.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Coordinated and administered employee health insurance and retirement plans.
- Improved employee retention with targeted professional development opportunities.
- Fostered positive work environment through comprehensive employee relations program.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained human resources information system and kept employee files up to date and accurate.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Reviewed human resources paperwork for accuracy and completeness.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Promoted diversity and inclusion through awareness campaigns and inclusive hiring practices.
Human Resources Generalist
Acclaris
Tampa
08.2017 - 01.2018
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Provided guidance on career growth plans for individual employees based on their aspirations, skills assessments results and organizational needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Developed and implemented onboarding and orientation programs for new employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Reduced employee turnover by creating a comprehensive onboarding program for new hires.
- Collaborated with cross-functional teams to develop and execute diversity and inclusion initiatives, promoting an inclusive workplace environment.
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
Skills
- Communication skills
- Performance Improvements
- Strategic Planning
- Inventory Tracking and Management
- Performance Evaluation and Monitoring
- Operations Oversight
- Staff training/development
- Performance Evaluations
- Training development
- Onboarding and Orientation
- HR analytics
- Talent Acquisition
- Management Development
- Benefits Administration
- HRIS
- ATS
Timeline
Manager of Operations
JCPenney
01.2019 - Current
Human Resources Coordinator
JCPenney
02.2018 - 01.2019
Human Resources Generalist
Acclaris
08.2017 - 01.2018