Dakota Smith
Bremerton,WA
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
13
13
years of professional experience
Work History
Cryptocurrency Trader
Self-employed
Bremerton
12.2021 - Current
- Analyzed market trends to inform trading strategies and identify profitable opportunities.
- Executed trades across multiple cryptocurrency exchanges to optimize portfolio performance.
- Monitored price movements and volatility using advanced trading software and algorithms.
- Developed risk management strategies to mitigate potential losses in volatile markets.
- Increased return on investment by employing advanced risk management practices, including diversification and hedging strategies.
Shipfitter
Trident Refit Facility
Silverdale, WA
06.2022 - 10.2022
- Fabricated components for installation by cutting, bending and welding metal parts using equipment.
- Accurately installed components within hull of ship according to blueprint specifications.
- Assessed all mechanisms and components for operability, safety and compliance with relevant regulatory codes.
Recruit
U.S. Army
Fort Jackson, SC
11.2020 - 12.2020
- Basic Training - 10 weeks of training transitioning from civilian to soldier
Retail Store Manager - Embroidery Trainer
Seattle Team Shop - Lids
Silverdale, WA
02.2016 - 05.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Led team meetings to communicate goals, drive motivation, and foster a collaborative environment.
- Managed inventory levels, optimizing stock availability while minimizing excess products.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Operations Manager
Sports Authority
Riverdale, UT
03.2015 - 06.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Streamlined daily operations by optimizing inventory management and supply chain processes.
- Coordinated inventory audits, reducing discrepancies and enhancing accuracy in stock levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Retail Store Manager
U.S. Cellular
Ontario, OR
07.2014 - 02.2015
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Monitor audit compliance for all departments and responsible for all audit activity in store.
Store Manager
Rent A Center
Ontario, OR
10.2012 - 08.2014
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Maintain the store in rent ready condition and keep coworkers informed of promotions and products.
- Use the company programs to manage coworkers including selection, training, motivating, evaluating, coaching, and developing people.
Skills
- Customer service
- Multitasking and organization
- Problem-solving
- Time management
- Team building and leadership
- Relationship building
Timeline
Shipfitter
Trident Refit Facility
06.2022 - 10.2022
Cryptocurrency Trader
Self-employed
12.2021 - Current
Recruit
U.S. Army
11.2020 - 12.2020
Retail Store Manager - Embroidery Trainer
Seattle Team Shop - Lids
02.2016 - 05.2023
Operations Manager
Sports Authority
03.2015 - 06.2015
Retail Store Manager
U.S. Cellular
07.2014 - 02.2015
Store Manager
Rent A Center
10.2012 - 08.2014