Dakota Stanfield
Collierville,TN
Summary
Accomplished Assistant Store Manager at Holmes Express, adept in inventory control and team leadership. Excelled in enhancing customer satisfaction and loyalty, demonstrated through effective conflict resolution and staff training. Skilled in retail operations, my approach significantly improved store performance and employee proficiency, embodying problem-solving and customer engagement expertise.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Holmes Express
05.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
Subway
06.2019 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Customer Service Representative
Teleperformance
08.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Crew Trainer
Popeyes
08.2016 - 11.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Cross trained in all roles.
Customer Service Representative
Sitel
01.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Cultural Anthropology
Augusta University
Augusta, GAHigh School Diploma -
Jefferson County High School
Louisville, GA05-2010
Skills
- Customer service and engagement
- Problem-solving
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Call center experience
- Conflict resolution
- Employee training
- Staff supervision
Timeline
Assistant Store Manager
Holmes Express
05.2021 - Current
Store Manager
Subway
06.2019 - 05.2021
Customer Service Representative
Teleperformance
08.2018 - 05.2019
Customer Service Representative
Sitel
01.2017 - 07.2018
Crew Trainer
Popeyes
08.2016 - 11.2018
No Degree - Cultural Anthropology
Augusta University
High School Diploma -
Jefferson County High School
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