Dakota Surney
ResCare Community Living
Selma
1
Certification
12
years of professional experience
Results-driven Healthcare Operations and Compliance Leader with over 9 years of experience in behavioral health and regulated care. Expertise in enhancing patient experience, leading teams to achieve regulatory compliance, and driving quality improvement initiatives. Focused on delivering safe and efficient patient-centered services.
Work History
Program Director / QIDP
3 Years- Lead daily operations of a state-regulated program serving individuals with intellectual and developmental disabilities
- Achieved and maintained 95%+ compliance scores during internal audits and state survey reviews
- Reduced reportable incidents and documentation errors through proactive audits and staff training initiatives
- Conducted investigations and implemented corrective action plans that enhanced safety and service outcomes
- Supervised, coached, and developed staff, leading to improved retention and strengthened team performance
- Maintained continuous survey readiness, ensuring successful state inspections with minimal deficiencies
Training Manager
11 Months- Led service-focused training programs, enhancing customer satisfaction and team performance metrics
- Developed structured training processes, increasing onboarding efficiency and reducing turnover
- Coached staff to improve service delivery and ensure consistency in guest experience
Administrative Assistant / Recruiter
2 Years 7 Months- Managed full-cycle recruitment and onboarding, enhancing candidate experience and supporting organizational growth
- Ensured 100% compliance with hiring documentation and regulatory standards, safeguarding organizational integrity
- Streamlined hiring processes, reducing time-to-fill positions and increasing overall recruitment efficiency
Care Manager III
3 Years- Managed caseloads, achieving high client satisfaction and engagement
- Ensured compliance with documentation and reporting standards, enhancing audit readiness
- Collaborated with state agencies, improving client outcomes and service delivery
Mental Health Technician
3 Years 6 Months- Delivered direct patient care in behavioral health setting, ensuring adherence to treatment protocols
- Facilitated patient safety and treatment plans by maintaining precise documentation of patient progress
- Monitored patient behavior and provided support in crisis situations to ensure safety and well-being.
- Assisted in developing individualized care plans tailored to patients' specific mental health needs.
- Collaborated with interdisciplinary teams to coordinate treatment strategies and enhance patient outcomes.
Education
Bachelor of Science - Human Development & Family Studies
Master of Science - Forensic Psychology
Skills
Regulatory Compliance (HHSC)
Quality Improvement
Incident Investigations
Documentation & Reporting
Operations Management
Team Leadership
Staff Development
Patient Experience
Conflict Resolution
Certification
- CPR & First Aid (Active)
- Microsoft Office Suite
- Data Tracking Systems
- Reporting Tools
- Documentation Platforms
Timeline
Program Director / QIDP
ResCare Community Living
08.2023 - CurrentRead More
Training Manager
Longhorn Steakhouse
04.2022 - 03.2023Read More
Administrative Assistant / Recruiter
Lifeline Youth & Family Services
08.2018 - 03.2021Read More
Care Manager III
Hamilton Center, Inc.
01.2017 - 01.2020Read More
Mental Health Technician
Harsha Behavioral Center
01.2015 - 07.2018Read More
Indiana State University
Bachelor of Science from Human Development & Family Studies
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Walden University
Master of Science from Forensic Psychology
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