Dakota Tatum
Shawnee,OK
Summary
Meticulously organized individual with over 6+ years' in a clerical setting. Experienced in protecting confidential customer information and performing a variety of administrative duties which require proficiency in inventory management, telephone etiquette, multitasking, and time management. Looking to obtain a rewarding position with a company that recognizes hard work, dedication, and passion while providing ongoing training and advancement opportunities.
Overview
4
4
years of professional experience
Work History
Sales Associate
Home Zone Furniture
06.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific products.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Updated customers on scheduled deliveries of furniture to homes.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
Scheduling Coordinator
Kohrs Orthodontics
01.2021 - 04.2021
- Used Edge to schedule appointments.
- Welcomed each patient pleasantly and confirmed appointment and identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
Patient Service Representative
Aspen Dental
01.2020 - 11.2020
- Took payments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
Education
High School Diploma -
Bowlegs High School
Bowlegs, OK05.2014
Skills
- Multi-line phone systems
- Insurance Knowledge
- Appointment Setting
- Communication
- Confidentiality requirements
- Telephone etiquette
- Administrative Duties
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Exceptional customer service
- Cash handling
- Excellent people skills
Timeline
Sales Associate
Home Zone Furniture
06.2023 - 06.2024
Scheduling Coordinator
Kohrs Orthodontics
01.2021 - 04.2021
Patient Service Representative
Aspen Dental
01.2020 - 11.2020
High School Diploma -
Bowlegs High School
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