Summary

Overview

Work History

Education

Skills

Accomplishments

Professional Development

Timeline

Dakota Taum Figueroa

Information Technology Professional

Glendale,CA

Summary

Results-oriented Information Technology professional specializing in system optimization and data analysis. Demonstrates a solid foundation in IT infrastructure management, with a track record of fostering collaboration across cross-functional teams to tackle complex business challenges. Known for delivering measurable results while ensuring high levels of system reliability.

Overview

years of professional experience

Work History

IT Systems Analyst

Gardyn Inc.

12.2023 - Current

Enhanced overall security posture through rigorous audit and assessment procedures.
Directed NetSuite ERP rollout, enhancing financial and operational workflows for retail and wholesale sectors.
Managed Celigo integrations with multiple platforms including Amazon FBA, FBM, WooCommerce, and ShipStation for enhanced efficiency in eCommerce operations.
Led the transition from QuickBooks to NetSuite, boosting financial reporting accuracy.
Implemented and maintained integrations across Slack, Google Workspace, and Amplitude.
Created SOPs to streamline IT processes.
Directed IT infrastructure enhancements involving hardware upgrades and kiosk retail IT setup.

Senior System Engineer

Ziffren Brittenham, LLP

05.2023 - 06.2024

Increased endpoint security and deployment efficiency for over 500 devices using Intune and Azure AD.
Achieved a 30% reduction in security threats with system audits and the use of CrowdStrike and BeyondTrust.
Directed cloud migrations, installing iManage, Prolaw, VMware and Citrix solutions for enhanced operations.
Streamlined case management workflows with improved Power Apps.
Negotiated contracts with vendors, leading to lower IT expenses and improved service quality.
Coordinated with multiple departments to provide creative solutions catering to business requirements.
Managed system upgrades by designing and supervising detailed implementation strategies.

Technical Account Manager

AllConnected Inc.

02.2023 - 05.2023

Oversaw successful deployment of cybersecurity measures for multiple organizations.
Managed server architecture deployments to ensure uninterrupted client services.
Oversaw numerous accounts concurrently, ensuring effective organization and prioritization.
Directed vulnerability assessments or analysis of information security systems.
Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
Communicated with sales and product development teammates to enhance customer experiences and achieve SLAs.
Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.

Senior Systems Administrator

Protempo Group

11.2022 - 01.2023

Strengthened network security through refined infrastructure management.
Optimized workflow efficiency through integration of user requests into Azure DevOps.
Optimized SharePoint storage, boosting overall system performance.
Created secure network structures, lowering threat of unsanctioned access.
Maintained cost-effectiveness while incorporating innovative solutions into established systems.
Collaborated on strategies for continuous service enhancements in technical support.
Boosted team efficiency by automating repetitive tasks using batch files, PowerShell, and VBScript.
Developed architectural frameworks for components using proven design paradigms.
Supervised utilization of SPS Commerce and NetSuite systems to troubleshoot workflow inefficiencies.

IT Operations Manager

Cabeau Inc.

04.2022 - 10.2022

Directed the transition from Sage100 to NetSuite ERP.
Enhanced IT procurement efficiency through effective negotiation of vendor contracts.
Established seamless integrations of NetSuite with Celigo, Amazon, Shopify, Valogix, Paychex ensuring optimal performance.
Boosted IT support services for over 200 employees, reducing downtime and maximizing hardware efficiency.
Led skilled IT team, offering ongoing training to enhance capabilities.
Implemented IT service management best practices to enhance service delivery.
Maximized system uptime through proactive monitoring.
Established cost-efficient relationships with suppliers through strategic negotiations.
Developed data security and disaster recovery procedures.
Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.

Lead Operations & Support Engineer

Tangerine Global, LLC

10.2018 - 04.2022

Supervised a nine-member engineering team with continuous on-call responsibilities, decreasing operational downtime.
Oversaw immediate reconstruction and reliability maintenance for a large-scale user infrastructure comprising more than 250,000 individuals.
Strengthened custom video asset management through enhanced RESTlet and web service integration.
Administered servers across Windows, Linux, AWS to optimize operations.
Maintained strict compliance with standards and guidelines during team operations.
Boosted satisfaction levels through efficient handling of support queries.
Partnered with external teams for cross-department enhancements.

Lead Field Service Engineer

Distinct Solutions, LLC

03.2013 - 10.2018

Directed installation of hardware including configuration of routers, servers, access points and POS systems for multiple clients.
Oversaw IT infrastructure deployment for new construction projects, guaranteeing system readiness on schedule.
Engineered server racks, structured cabling, ensuring optimized network configurations.
Attended industry conferences as a subject matter expert, enhancing company reputation.
Handled administration of Microsoft 365 across the country, significantly improving client security.
Identified inefficiencies in core infrastructure and executed corrective measures.
Debugged systems ensuring readiness for comprehensive network changes.