Dakota Taylor
Spokane,WA
Summary
Dynamic hospitality professional with extensive experience at Quality Inn Oakwood, excelling in customer engagement and problem-solving. Proven track record in enhancing guest satisfaction through effective front desk operations and cash management. Strong team player with exceptional listening skills, dedicated to delivering memorable experiences in fast-paced environments.
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skill in a new career involved with helping others.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Quality Inn Oakwood
06.2024 - 05.2025
- Greeted guests and provided exceptional customer service to enhance guest experience.
- Managed front desk operations, including check-ins and check-outs for efficient guest flow.
- Responded promptly to guest inquiries and resolved issues to ensure satisfaction.
- Maintained accurate records of reservations and billing information using property management software.
- Coordinated with housekeeping and maintenance teams to meet guest needs effectively.
- Processed payments and handled cash transactions securely to maintain financial integrity.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Price Changer
Fred Meyer
05.2023 - 08.2023
- Organized and arranged merchandise on hangers according to store standards.
- Assisted customers in locating products, enhancing overall shopping experience.
- Adapted quickly to changing store displays, ensuring timely execution of tasks.
Front Desk Agent
Ramada
01.2023 - 05.2023
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Food Server
Netttys Frybread Stand
05.2022 - 09.2022
- Provided exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Assisted in menu knowledge, enabling effective recommendations to enhance guest dining experiences.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to special requests.
Education
GED -
Spokane Community College
Spokane, WASkills
- Customer engagement
- Hospitality support skills
- Problem-solving skills
- Cash management
- Guest relations management
- Time management
- Client interaction
- Listening skills
- Reservation systems
- Front office support
- Conflict management
- Team building
- Customer service
Timeline
Front Desk Agent
Quality Inn Oakwood
06.2024 - 05.2025
Price Changer
Fred Meyer
05.2023 - 08.2023
Front Desk Agent
Ramada
01.2023 - 05.2023
Food Server
Netttys Frybread Stand
05.2022 - 09.2022
GED -
Spokane Community College
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