Dakota Thompson
Davenport
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Chilis. Expert in cash handling and allergy awareness, consistently delivering memorable dining experiences. Proven ability to thrive in high-volume environments while maintaining cleanliness standards and team collaboration, ensuring guest satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Server
Chilis
03.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Splitsville Luxury Lanes
02.2024 - 06.2024
- Assisted guests with food allergies by carefully noting and communicating dietary restrictions to the kitchen staff.
- Provided exceptional service with a positive attitude.
- Delivered exceptional service in a fast-paced environment, ensuring customer satisfaction.
Attractions Cast Member
EPCOT
03.2022 - 03.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
Lifeguard Supervisor
Jeff Ellis Management
08.2017 - 06.2022
- Improved staff performance through regular training sessions and skill assessments.
- Scheduled 1-2 lifeguards to provide adequate coverage of pool areas during operating hours.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
- Scheduled, coordinated and conducted in-service training for 4-20 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
Host/server Assistant
Chuys
07.2020 - 02.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Aaron’s Academy
Hendersonville, TN04.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Quality control
- Table bussing
- Allergy awareness
- Tableside etiquette
- Food sales and promotion
- Food inspection
Timeline
Server
Splitsville Luxury Lanes
02.2024 - 06.2024
Server
Chilis
03.2023 - 03.2025
Attractions Cast Member
EPCOT
03.2022 - 03.2023
Host/server Assistant
Chuys
07.2020 - 02.2021
Lifeguard Supervisor
Jeff Ellis Management
08.2017 - 06.2022
Aaron’s Academy
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