Dakota Timoteo
Westminster,CO
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Service Technician
IMT Residental
04.2021 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Worked with diverse types of weather and ground conditions.
Maintenance Technician
Advenir
01.2019 - 04.2021
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Developed and implemented strategies to improve maintenance processes.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Installed and maintained plumbing and HVAC systems.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Field Technician
Environmental Noise Control (ENC)
03.2017 - 01.2019
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Utilized safety practices with no complaints or accidents.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Calibrated new and existing equipment for optimal performance.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Rideshare Driver
Lyft
08.2016 - 10.2018
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Adhered to all safety regulations and traffic laws while driving.
- Responded to passenger concerns and complaints politely and professionally.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Followed applicable traffic regulations and traffic laws.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Remained calm and poised in emergent situations.
- Followed designated routes and schedules while operating vehicles.
- Adhered to tight schedule and met departure and arrival deadlines.
Service Technician
Mile High Youth Corps
05.2017 - 09.2018
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Provided technical support and maintenance services for range of computer hardware and software.
Server
Ruby Tuesday
06.2013 - 09.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Martin Luther King Early College
Denver, CO06.2014
Skills
- Quality Assurance
- Time Tracking
- Technical Support
- Work Documentation
- Equipment Troubleshooting
- Customer Service
- Preventive Maintenance
- Regulatory Compliance
- Plumbing
- Hand Tool Expertise
- Problem and Issue Resolution
- Mechanical Abilities
- Attention to Detail
- OSHA Requirements
- Power Tool Proficiency
- Service Reports
- Documentation and Reporting
- Testing and Evaluation
- Professional and Courteous
- HVAC Systems
- Scheduling and Coordination
- Mechanical Aptitude
- Punctual and Reliable
- Flexible and Adaptable
- Troubleshooting Ability
- Diagnostics Skill
- Work With Minimal Supervision
- Troubleshooting Skills
- Rapport Building
Certification
- CMRT - Certified Maintenance and Reliability Technician
Timeline
Certified Service Technician
IMT Residental
04.2021 - Current
Maintenance Technician
Advenir
01.2019 - 04.2021
Service Technician
Mile High Youth Corps
05.2017 - 09.2018
Field Technician
Environmental Noise Control (ENC)
03.2017 - 01.2019
Rideshare Driver
Lyft
08.2016 - 10.2018
Server
Ruby Tuesday
06.2013 - 09.2016
High School Diploma -
Martin Luther King Early College