Summary
Overview
Work History
Skills
Biography
Timeline
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Dakota Trammell

Las Vegas,NV

Summary

Young and multifaceted professional eager to leverage a thorough skill set and continuously expand my knowledge. I thrive in collaborative team environments and embrace opportunities to learn and grow. I'm open-minded with a strong desire to explore new possibilities. Excited to connect with individuals with various skillsets and knowledge and make meaningful contributions along the way. Qualified investigations agent with solid background in analysis and problem-solving. Proven track record of excellence with keen eye for details and organization.

Overview

7
7
years of professional experience

Work History

Investigations Analyst

Barclays
07.2022 - Current
  • Enhanced team collaboration by providing clear communication of complex findings.
  • Consistently met or exceeded performance goals.
  • Adapted quickly to new technologies introduced into the work environment, utilizing tools effectively during case work.
  • Participated in ongoing training sessions, continuously enhancing knowledge on processes and different swimlanes.
  • Responded proactively and positively to rapid change, remaining adaptable within frequently changing environment.
  • Investigated and resolved claims quickly with detailed and thorough notes while maintaining company standards.
  • Performed exceptionally in the role, earning multiple acknowledgements as a top performer within the team.
  • Trained colleagues in new swimlanes, focusing on proper procedures and working efficiently within expected service levels and staying organized.
  • Maintained detailed notes with a keen eye for organization and details.

Investigations Intake

Barclays
10.2021 - 07.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Negotiated solutions with dissatisfied customers, turning potential negative experiences into positive ones.
  • Became skilled in quickly navigating and identifying customer concerns and providing accurate claim information.

Detections Analyst

Barclays
06.2021 - 10.2021
  • Gained knowledge and understanding of fraud and disputes from different industry perspectives
  • Developed pattern recognition skills to quickly discern suspicious activities and prevent unnecessary losses.
  • Utilized multiple programs and applications to assist in making quick and informed decisions in a fast paced environment.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained consistent level of quality and professionalism across all calls and interactions.

Fraud & Dispute Specialist

Soothe Inc
04.2019 - 01.2020
  • Manage company disputes and provide detailed documents on company policies to prevent loses on services rendered.
  • Regularly create reports on daily inbound work and service levels, tracking various metrics across multiple deptartments.
  • Ensured coverage needs were met to prevent any potential gaps in service that might create unnecessary risk.
  • Familiarity with programs such as Periscope, InContact, Stripe, and Sift.
  • Increased average win rate on chargeback cases above 54% - a total increase of 10%,
  • Recognized by colleagues and leadership for my dedication to maintaining high standards and various accomplishments within the organization.
  • Established professional relationships with colleagues and facilitated a positive work place environment, planning holiday events and morale boosting activities.

Concierge & Therapist Success Specialist

Soothe Inc
10.2018 - 04.2019
  • Worked effectively in a fast paced environment, keeping track of multiple calls, tickets, and support chats while maintaining consistently exceptional metrics.
  • Remained informed and knowledgeable in a constantly evolving environment and quickly adapting to change
  • Frequently exceeded expectations, maintained quality metrics, all while keeping positive relationships with customers and contractors alike.
  • Assisted contractors with technical support, information concerning their contracts, support for potential safety issues, and booking assistance with appointments

Skills

  • Problem Solving
  • Time Management
  • Attention to detail
  • Documentation and reporting
  • Excel proficiency
  • Critical & Analytical thinking
  • Information gathering
  • Team collaboration and leadership
  • Active listening
  • Call center operations

Biography

I am a young multifaceted woman, ready to apply all my skills in every way possible and learn new things along the way. I graduated high school in 2015 and graduated from the L Makeup Institute in 2017, in between school I worked as a preschool teacher and showed young children the world and taught them basic school-ready skills such as writing and reading. I am passionate about what I do and work well with a team, and I'm ready to learn new skills with every opportunity. My mind is always open to new possibilities and meeting new people. In my last job I quickly rose ranks and hit many achievements. I was cross trained between departments to take on more responsibility within two months of being hired and promoted into administration as a Fraud Specialist within five months. I achieved many accomplishments including bringing overall disputes won up from my predecessor as well as rewarded as employee of the month and my commitment to work with a year of perfect attendance.

Timeline

Investigations Analyst

Barclays
07.2022 - Current

Investigations Intake

Barclays
10.2021 - 07.2022

Detections Analyst

Barclays
06.2021 - 10.2021

Fraud & Dispute Specialist

Soothe Inc
04.2019 - 01.2020

Concierge & Therapist Success Specialist

Soothe Inc
10.2018 - 04.2019

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Dakota Trammell