Dakota Uhler
Centreville,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Sweetwater Tavern
11.2021 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Server
Out Of The Blue Restaurant
06.2021 - 11.2021
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Car Wash Employee
Topshine
01.2018 - 06.2019
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Cashier
Merrifield Garden Center
03.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Patriot High School
Nokesville, VA06.2021
Skills
- Daily Specials Memorization
- Guest Relations Management
- Service Prioritization
- Quality Control
- Order Management
- Relationship Management
- Customer Satisfaction
- Problem-solving
- Adaptability
- Stress management
- Detail-oriented
- Exceptional communication
- Customer service
- Positive attitude
- Efficient service
Timeline
Restaurant Server
Sweetwater Tavern
11.2021 - 08.2023
Restaurant Server
Out Of The Blue Restaurant
06.2021 - 11.2021
Cashier
Merrifield Garden Center
03.2018 - 12.2018
Car Wash Employee
Topshine
01.2018 - 06.2019
High School Diploma -
Patriot High School