Dakota Weaver

• Check in, schedule customer for service.
  
• Communicate between the technician and customer.
  
• Advise the customer on and about their repair.
  
• Communicate with the customer as it is in the shop and keep updated.
  
• Submit warranties, communicate with insurance and extended warranty company’s on the customers repair.
  

• Checked in customer for repair.

• Communicated and kept customer updated on repair and what status the equipment was in.

• Submitted warranties.

• Maintained shop organizing and cleaning.

• Ordered and pulled parts for the service technicians.

• Responsible for keeping my techs happy and helped anyway I could.

• Being a previous tech for bobcat made it easier for me to help out on jobs and guide my techs that needed help.

• Help out on jobs needing to get done if we got behind.

• Scheduled field service work.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build trust and confidence.
• Monitored service staff performance and provided feedback for improvement.
• Met with customers to discuss service needs and offer available solutions.
• Analyzed service reports to identify areas of improvement.
• Implemented strategies to increase customer service satisfaction ratings.
• Negotiated with vendors to secure best prices for parts and supplies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Managed business and two employees
• Ordered tools and promotions weekly
• Shipped and received inventory and warranties
• Maintained money and kept tool truck stocked to always tend to have the customers needs
• Directed employees with daily task and deliver our promise to customers
• Kept track of keeping inventory straight and up to date for insurance purposes
• Helped other dealers that were struggling financially to see where the business was struggling
• Performed inventory count year on multiple dealers
• Cleaned and organized and set up promotions weekly for dealers

• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Collaborated with other field technicians to resolve complex technical issues.
• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
• Identified potential problems and prevented equipment failure through performing regular equipment inspections.
• Prepared and submitted reports to document work performed and provide progress updates to management.
• Tested systems, noting issues and completing preventive maintenance.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
• Submitted date of codes, pictures of parts replaced (olds & new) for warranties for the service writers.
• Rebuilt hydrostatic pump, gear pumps.
• Built and replaced hydraulic hoses
• Replaced tracks, sprockets, drive motors
• Diagnose and rebuild fuel systems
• Communicated with the service line to repair equipment that we could not figure out.

Started washing tractors when I was 12 years old, owner was a family friend of my Grandpas. As years went on he let me help in the shop to learn the equipment and set up new equipment.

When I turned 18 he put me as a technician when I graduated. The last 5 months of me working there I was in the field truck. The company got bought out by Pettit Machinery and it changed a lot. I had an opportunity to own my own business with a Snap on Tool franchise and I took the opportunity.

• Improved equipment performance by conducting regular maintenance and calibration checks.
• Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
• Reduced equipment downtime by implementing preventive maintenance schedules and procedures.
• Collaborated with team members for efficient equipment installations and upgrades, streamlining processes.
• Improved workplace safety by conducting thorough inspections of heavy equipment and promptly addressing any issues discovered.
• Enhanced team efficiency through the timely diagnosis and repair of complex mechanical problems in various types of heavy machinery.
• Ensured proper operation of hydraulic systems, diesel engines, and electrical components by regularly troubleshooting and resolving issues.
• Collaborated with other technicians to complete large-scale repairs, ensuring minimal disruptions to operations.
• Maintained detailed service records for each piece of equipment, allowing for accurate tracking of maintenance history and future needs.
• Provided technical assistance to operators, helping them understand proper machine usage and preventive maintenance techniques.
• Kept up-to-date with industry developments through continuous training in new technologies and best practices.
• Assisted in planning preventative maintenance schedules based on manufacturer recommendations and equipment usage patterns.