Dakota West
Citrus Springs
Summary
Dynamic and goal-oriented professional with extensive experience in customer service and care. Proven problem-solver skilled in customer complaint resolution and CPR certified. Enhanced team productivity through effective training initiatives, fostering a collaborative environment that prioritized exceptional service and patient satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cleaning Agent
Nature Coast Cleaners
09.2025 - 12.2025
- Operated laundry equipment efficiently to ensure high-quality cleaning results.
- Assisted in maintaining inventory of cleaning supplies and chemicals for optimal operations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to uphold cleanliness and safety standards in the workplace.
- Trained new staff on operational procedures and safety protocols effectively.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Boosted team productivity by implementing collaborative communication platform.
- Increased customer satisfaction with personalized follow-up strategies.
Sales Associate
CutCo Vector Marketing
07.2025 - 09.2025
- Assisted customers in product selection and provided personalized recommendations.
- Demonstrated product features effectively to enhance customer understanding and engagement.
- Managed inventory levels, ensuring availability of popular products for sales events.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Received training on product knowledge and sales techniques, adapting quickly to changing environments.
- Engaged with customers post-purchase for feedback, contributing to improved service strategies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Care Technician
Tampa General
09.2024 - 07.2025
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities, promoting comfort and well-being.
- Maintained cleanliness and organization of patient care areas to ensure safety.
- Supported healthcare team in implementing care plans for diverse patient needs.
- Documented patient interactions and care provided in electronic health records accurately.
- Educated patients on post-procedural care instructions, fostering compliance and recovery.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Customer Service Associate
Winn Dixie Supermarket
08.2023 - 09.2024
- Assisted customers with inquiries, providing accurate information and support.
- Processed transactions efficiently, ensuring smooth checkout experiences.
- Resolved customer complaints promptly, enhancing satisfaction levels.
- Maintained product knowledge to assist customers effectively during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Handled cash office and found and fixed discrepancies between transactions
Education
High School Diploma -
Crystal River Highschool
Crystal River, FL05.2024
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- CPR certified
- Goal-oriented mindset
- Customer complaint resolution
- Critical thinking
Certification
BLS
Timeline
Cleaning Agent
Nature Coast Cleaners
09.2025 - 12.2025
Sales Associate
CutCo Vector Marketing
07.2025 - 09.2025
Patient Care Technician
Tampa General
09.2024 - 07.2025
Customer Service Associate
Winn Dixie Supermarket
08.2023 - 09.2024
High School Diploma -
Crystal River Highschool