Dakota Young
Gainesville,FL
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
Work History
Techincian
Fidelis Technologies
10.2022 - 10.2023
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Enhanced wiring efficiency by streamlining processes and implementing new techniques.
- Achieved higher quality control in wiring installations by adhering to industry standards and best practices.
- Increased customer satisfaction with prompt and accurate completion of wiring projects.
Customer Service Manager
Hobby Lobby
09.2017 - 09.2020
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
High School Diploma -
Lumpkin County High School
Dahlonega, GA05.2019
Skills
- System Installation
- Commercial Construction Experience
- Cost Control
- Component Replacement
Timeline
Techincian
Fidelis Technologies
10.2022 - 10.2023
Customer Service Manager
Hobby Lobby
09.2017 - 09.2020
High School Diploma -
Lumpkin County High School