Dakota Zavalla
Oakland,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Oakland Zoo. Proven expertise in ticket processing and cash management, complemented by strong problem-solving abilities. Recognized for enhancing visitor engagement and fostering teamwork, consistently delivering exceptional experiences that exceed expectations.
Overview
8
8
years of professional experience
Work History
Admissions Clerk
Oakland Zoo
Oakland, California
11.2024 - 08.2025
- Processed admission tickets for visitors entering the zoo.
- Assisted guests with inquiries about exhibits and animals.
- Managed cash register and handled daily transactions accurately.
- Maintained cleanliness and organization of the admissions area.
- Resolved guest concerns promptly to enhance visitor experience.
Sales Associate
American Giant
Berkeley, California
11.2021 - 08.2023
- Assisted customers in identifying products that met their needs.
- Maintained clean and organized sales floor for optimal shopping experience.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to achieve daily sales goals.
- Handled inventory management tasks, including restocking shelves and organizing displays.
- Participated in training new associates on company policies and procedures.
Park Ambassador
Childrens Fairyland
Oakland, California
01.2019 - 04.2020
- Provided information about park attractions, schedules, and safety guidelines to guests.
- Collaborated with team members to maintain cleanliness and organization of facilities.
- Supported educational programs with hands-on experiences for children and families.
- Monitored visitor behavior to ensure safety protocols were followed at all times.
- Participated in training sessions to improve service delivery and guest satisfaction skills.
- Greeted visitors to the park, providing information on the local area and attractions.
- Maintained a safe environment for all guests by monitoring activities and enforcing park regulations.
Cashier
Slicer
Oakland, California
06.2017 - 07.2018
- Processed customer transactions efficiently at the register.
- Maintained clean and organized checkout areas for customer convenience.
- Assisted customers with inquiries and product location in-store.
- Handled cash, credit, and gift card payments accurately.
- Managed inventory restocking on shelves during peak hours.
- Provided exceptional customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Arts - Printmaking
San Francisco Art Institution
San Francisco, CA05-2017
Skills
- Ticket processing
- Point-of-sale operation
- Cash management
- Inventory restocking
- Customer inquiries
- Visitor engagement
- Attention to detail
- Problem solving
- Hospitable and friendly
- Team building
Affiliations
In my free time I am an artist who enjoys creating and exploring the natural wonders of our world. I enjoy many outdoor hobbies and currently help run a gallery and collective with a group of peers.
Timeline
Admissions Clerk
Oakland Zoo
11.2024 - 08.2025
Sales Associate
American Giant
11.2021 - 08.2023
Park Ambassador
Childrens Fairyland
01.2019 - 04.2020
Cashier
Slicer
06.2017 - 07.2018
Bachelor of Arts - Printmaking
San Francisco Art Institution