Dakota Dirck
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Social Media Manager
Freelancers Union
06.2018 - Current
- Pioneered website design and virtual assistance tasks, including SEO optimization and market research
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Director Of Operations
ATX Monte Carlo
09.2019 - 03.2021
- Orchestrated the relaunch of a previously closed business, improving structure and service delivery
- Managed daily operations and a team of 10, cultivating a productive and positive work environment
- Innovated new systems and procedures, including employee handbooks and customer service protocols
- Facilitated a successful poker tournament series, acquiring a director certification and enhancing patron satisfaction.
GC II Telephone Support Manager
Serco Inc.
11.2013 - 03.2016
- Directed a start-up government contract team, recognized for mastery of complex systems and processes
- Led a focus group for health insurance exemptions, improving eligibility support worker functions
- Trained and supported new hires, elevating team performance and process comprehension.
Education
Bachelor's in Business Administration -
01.2019
Associate of Applied Science - Medical Lab Technician
01.2013
Skills
- Confident in managing individuals and teams, demonstrating excellent leadership qualities
- Strong communicator with a track record of forming and maintaining professional relationships
- Proven ability to problem-solve and provide support in customer service scenarios
- Detail-oriented with a commitment to accuracy in documentation and reporting
- Highly-organized with a demonstrated capability to streamline operations and documentation
- Agile learner, thrives in fast-paced environments, adapting to new challenges effectively
- Critical Thinking
- Staff training/development
- Hiring and Onboarding
- Budget Control
- Cost Reduction
Training
- Proficient in CPSI, EPIC, LABDAQ, ARIA, and other healthcare systems.
- Certified Medical Laboratory Technician with hands-on experience in various lab procedures.
Volunteer Experience
- Red Cross Blood Drive Volunteer
- Emergency Responder Training
Timeline
Director Of Operations - ATX Monte Carlo
09.2019 - 03.2021
Social Media Manager - Freelancers Union
06.2018 - Current
GC II Telephone Support Manager - Serco Inc.
11.2013 - 03.2016
Gravette High School - ,
Kaplan University - Bachelor's in Business Administration,
Bryan University - Associate of Applied Science, Medical Lab Technician