Dakotah Dean
San Antonio
Summary
Experienced person with 18 years of experience in customer service and relations. Excellent reputation for having and improving employee satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Transit Bus Operator
VIA Metro
10.2024 - 04.2025
- Managed time effectively by arriving at stops on schedule according to route times.
- Handled passenger emergencies or disruptions.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Assisted customers in locating information about destinations or connecting routes.
- Collected tickets or cash fares from passengers.
Deli Team Lead
HEB Grocery Store
03.2023 - 09.2024
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients'' satisfaction.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Streamlined inventory management for reduced wastage and improved product availability.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
Manager in Charge
HEB Grocery Store
01.2022 - 03.2023
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
Cross Functional Specialist
HEB Grocery Store
01.2022 - 03.2023
- Educated partners on the organizational mission and goals to help achieve success.
- Coached partners on daily performance and conducted evaluations to constructively address concerns.
- Frequently inspected the production area to verify proper equipment operations.
- Accomplished multiple tasks within established time frames.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
Grocery Store Cashier
HEB Grocery Store
07.2007 - 08.2022
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
Grocery Cashier Lead
HEB Grocery Store
02.2022 - 03.2022
- Increased store revenue through suggestive selling techniques such as recommending complementary products or upselling promotional items.
- Handled cash and credit card transactions accurately, maintaining a balanced cash register at the end of each shift.
- Utilized product knowledge to assist customers in locating items throughout the store efficiently.
- Streamlined the checkout process for quicker transactions, resulting in shorter wait times for customers.
- Collaborated with team members to maintain clean and organized workspaces, promoting a positive shopping experience for customers.
- Contributed to loss prevention efforts by vigilantly observing customer activity and reporting any suspicious behavior to management promptly.
Bakery Food Preparation Specialist
HEB Grocery Store
12.2011 - 06.2018
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Guaranteed customer satisfaction by quickly delivering orders.
- Managed multiple tasks simultaneously while maintaining focus on priorities during busy shifts, ensuring timely completion of all duties.
Grocery Bagger
HEB Grocery Store
10.2006 - 07.2007
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
Education
Associate of Arts - Interdisciplinary Studies
St. Philip's College
San Antonio, TX05.2017
High School Diploma - undefined
Sam Houston
San Antonio, TX05.2007
Skills
- Feedback acceptance
- Basic Math Functions
- Customer Relations
- Phone etiquette
- Microsoft Office
- Policy Enforcement
- Active Listening
- Critical thinking
- Conflict resolution
- Complaint handling
- Payment processing
- Follow-up skills
- Product knowledge
- Order processing
- Administrative support
Timeline
Transit Bus Operator
VIA Metro
10.2024 - 04.2025
Deli Team Lead
HEB Grocery Store
03.2023 - 09.2024
Grocery Cashier Lead
HEB Grocery Store
02.2022 - 03.2022
Manager in Charge
HEB Grocery Store
01.2022 - 03.2023
Cross Functional Specialist
HEB Grocery Store
01.2022 - 03.2023
Bakery Food Preparation Specialist
HEB Grocery Store
12.2011 - 06.2018
Grocery Store Cashier
HEB Grocery Store
07.2007 - 08.2022
Grocery Bagger
HEB Grocery Store
10.2006 - 07.2007
High School Diploma - undefined
Sam Houston
Associate of Arts - Interdisciplinary Studies
St. Philip's College
Similar Profiles
Manthan PawarManthan Pawar
Signaling T&C Engineer at Pune Metro Rail Project & Mumbai Metro Line 3Signaling T&C Engineer at Pune Metro Rail Project & Mumbai Metro Line 3
Faizan ButtFaizan Butt
Maintenance Integration Engineer at Metro Trains Melbourne (Metro Tunnel Project)Maintenance Integration Engineer at Metro Trains Melbourne (Metro Tunnel Project)
ZUBAIDA JUMAZUBAIDA JUMA
Information & Security Controller at Dubai Metro & MetroInformation & Security Controller at Dubai Metro & Metro
Ryan MorganRyan Morgan
Training Developer at Medical Center of ExcellenceTraining Developer at Medical Center of Excellence
Mindy BenhamMindy Benham
Team Lead at TaskUsTeam Lead at TaskUs