Dakotah Huffman
Martinsburg,WV
Summary
Dynamic professional with a proven track record at Marshall Recreation Center, excelling in membership strategy development and customer service. Adept at training teams to enhance member experiences and streamline processes, demonstrating strong problem-solving and communication skills.
Committed to fostering collaboration and operational efficiency in fast-paced environments. Experienced with developing and executing membership strategies that boost engagement and retention. Utilizes communication and project management skills to drive initiatives and enhance member satisfaction. Track record of fostering collaboration and achieving results through effective team leadership.
Professional membership management expert skilled in enhancing member satisfaction and loyalty. Brings results-driven approach to developing and implementing membership programs. Known for fostering teamwork and adapting to evolving needs, leveraging excellent communication and organizational skills to achieve outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Lead
Marshall Recreation Center
08.2024 - Current
- Assist our membership services team with any issues or problems they faced when helping patrons.
- Collaborated with team members to streamline processes for membership registration and renewal.
- Participated in training sessions to improve understanding of organizational goals and membership needs.
- Trained staff on best practices related to member services, promoting a consistent high-quality experience across all touchpoints.
- Sold and maintained memberships to patrons, and assisted them with any questions or issues they had when purchasing or updating their memberships.
Zip Line Tour Guide
Harpers Ferry Adventure Center
05.2024 - Current
- Conducted safety briefings and equipment checks for participants before zip line tours.
- Guided groups through zip line courses, ensuring adherence to safety protocols and procedures.
- Provided engaging commentary on local history and ecology during tours to enhance guest experience.
- Assisted in training new guides on operational procedures and customer service excellence.
- Developed strategies to improve efficiency of tour operations, reducing downtime between groups.
- Collaborated with management to implement feedback mechanisms for continuous improvement of tours.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Implemented emergency procedures as needed, maintaining guest safety as top priority at all times.
Concession Stand Worker
MBC Parks and Rec
05.2021 - 09.2023
- Supervised daily operations of concession stand, ensuring smooth workflow and customer satisfaction.
- Trained new staff on food safety protocols and service techniques, enhancing team efficiency.
- Managed inventory levels, restocked supplies, and minimized waste to optimize resource use.
- Developed streamlined processes for order fulfillment, reducing wait times during peak hours.
- Enhanced customer experience through effective communication and prompt service during events.
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
Gym Supervisor
MBC Parks and Rec
01.2020 - 04.2023
- Supervised daily gym operations to ensure safety and compliance with facility protocols.
- Trained and mentored staff on customer service best practices and equipment usage.
- Developed and implemented fitness programs tailored to diverse community needs.
- Monitored equipment maintenance schedules to enhance functionality and minimize downtime.
- Managed inventory of gym supplies, ensuring availability of essential resources for users.
- Collaborated with management to identify areas for operational improvements and efficiency gains.
Education
Bachelor of Science - Occupational Health And Safety
Marshall University
Huntington, West Virginia, WV05-2028
High School Diploma -
Martinsburg High School
Martinsburg, WV05-2024
Skills
- Team management
- Membership strategy development
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Listening skills
- Reliability
- Excellent communication
- Interpersonal skills
- Conflict resolution
- Resourcefulness
Certification
- First Aid/CPR Certified
Timeline
Membership Lead
Marshall Recreation Center
08.2024 - Current
Zip Line Tour Guide
Harpers Ferry Adventure Center
05.2024 - Current
Concession Stand Worker
MBC Parks and Rec
05.2021 - 09.2023
Gym Supervisor
MBC Parks and Rec
01.2020 - 04.2023
Bachelor of Science - Occupational Health And Safety
Marshall University
High School Diploma -
Martinsburg High School